Travel Coordinator

As a Travel Coordinator at Transcarent, your main responsibilities will include managing travel arrangements for members and internal teams, ensuring accuracy in bookings, and providing world-class customer service. You will also be responsible for maintaining precise documentation, building relationships with vendors, and collaborating with cross-functional teams to deliver exceptional experiences and solutions.

To qualify for the Travel Coordinator position at Transcarent, you should have a Bachelor’s degree or equivalent professional experience along with 1-3 years of experience in the hospitality or travel industry. Proficiency in Microsoft Office and experience with systems like Salesforce is preferred. You should be detail-oriented, organized, and able to work effectively under minimal supervision.

The Travel Coordinator role at Transcarent is fully remote, allowing for flexibility while maintaining a supportive team environment. You will work from home during standard hours from 9:00am to 5:30pm MST, collaborating with various internal teams and vendors in a dynamic setting where adaptability and effective communication are key.

Essential skills for the Travel Coordinator role at Transcarent include strong organizational ability, effective communication skills, and a results-oriented mindset. Being highly detail-oriented is crucial, along with the capability to manage time efficiently and handle complex travel logistics while ensuring compliance with company policies.

Transcarent offers a competitive salary range for Travel Coordinators, extensive medical, dental, and vision coverage, as well as a 401(k) plan with a generous match. Additional perks include flexible time off, paid holidays, and various protection plans such as life and disability insurance. Joining the Transcarent team means becoming part of a company that values and invests in employee well-being.

When prioritizing multiple travel bookings, it's essential to assess the urgency and complexity of each request. I would categorize them based on travel dates and member needs and use a detailed calendar system to track all bookings, ensuring clear communication with relevant stakeholders throughout the process.

Certainly! Once, a member had a last-minute schedule change due to a medical appointment. I quickly assessed alternative travel options, contacted service providers, and managed to modify their itinerary seamlessly. I kept the member informed throughout the process, ensuring they felt supported.

To ensure accuracy, I double-check every detail of the booking against the member’s requirements and use a checklist system to verify that nothing is overlooked. Additionally, I utilize CRM systems to maintain thorough documentation and have clear communication protocols with team members.

I would actively listen to their concerns and empathize with their situation first. Then, I would reassure them that I am committed to resolving the issue and quickly work on finding an acceptable solution, whether it involves changing itineraries or exploring alternative options.

The most rewarding aspect of being a Travel Coordinator is knowing that I am playing a part in someone’s healthcare journey. Helping them navigate travel during challenging times and making their experience as smooth as possible brings a sense of fulfillment and purpose to my role.

I rely on digital tools and organizational systems, such as project management software and calendar applications, to keep track of deadlines and tasks. Setting priorities and dedicating specific times for focused work is crucial to managing the fast-paced environment efficiently.

Yes, I have experience working with CRM systems, including Salesforce, and project management tools like Atlassian's Jira and Confluence. Familiarity with these tools has enhanced my ability to track tasks, manage travel arrangements, and maintain detailed records.

To comply with HIPAA regulations, I always ensure that sensitive information is accessed and shared only through secure channels. I am also diligent about maintaining confidentiality in all communications and documentation related to member health information.

When handling last-minute requests, I prioritize maintaining clear communication with all parties involved. I assess the situation quickly, consider available options, and use my negotiation skills to find the best solution while minimizing disruptions to the member’s plans.

I am drawn to Transcarent’s mission to improve health and care experiences. The opportunity to contribute to a company that values its members and fosters a supportive team environment aligns perfectly with my professional aspirations and personal values.