Senior Director of Sales Business Partners

As the Senior Director of Sales Business Partners at Twilio, your main responsibilities will include leading and developing a team of Sales Business Partners, aligning sales strategies with execution, driving operational excellence, and partnering closely with senior sales leaders to anticipate their needs. You will also be accountable for shaping and executing business strategies to address various obstacles and opportunities within the sales function.

To qualify for the Senior Director of Sales Business Partners role at Twilio, you should have at least 10 years of experience in sales operations or strategy consulting, including a minimum of 5 years in a leadership role partnering with senior sales leaders in large-scale organizations. Strong analytical skills, exceptional communication abilities, and a demonstrated capacity to drive a sales-first mindset are crucial.

Twilio is committed to fostering a culture of growth and development. As the Senior Director of Sales Business Partners, you will have opportunities for continuous learning, networking, and skill development within a dynamic, remote-first environment. You will also engage with cross-functional teams, allowing you to broaden your professional expertise and leadership capabilities across diverse areas.

At Twilio, the culture for the Senior Director of Sales Business Partners is characterized by inclusivity, collaboration, and empowerment. We champion a diverse workforce that thrives on new ideas and innovation, allowing you to engage with colleagues across various locations and backgrounds. Your contributions will have a significant impact, supporting both the company's goals and the needs of sales leaders.

For the Senior Director of Sales Business Partners role at Twilio, about 10% travel is anticipated. This travel will provide opportunities for you to connect meaningfully with colleagues and clients, reinforcing the importance of relationships even in a remote work environment.

In your response, emphasize your collaborative and inclusive leadership approach, highlighting how you plan to establish clear goals for your team while nurturing their career growth. Use examples that demonstrate your ability to create an environment where team members feel valued and are motivated to achieve collective success.

To answer this, discuss the frameworks or methodologies you employ to maintain alignment, mention your experience in using data analytics for forecasting, and how you engage in regular communication with stakeholders. Share specific instances where your efforts led to measurable business outcomes.

Explain your conflict resolution process, emphasizing your approach to fostering open dialogue, understanding all perspectives, and finding common ground. Provide a concrete example from your previous experience that showcases your ability to manage conflicts effectively.

Here, identify key performance indicators that reflect sales performance, such as sales growth, customer acquisition costs, or pipeline health. Discuss how tracking these metrics helps inform strategic decisions and drive operational excellence within sales teams.

Share a detailed story about a specific process you implemented, explaining the problem it addressed. Discuss the steps you took, the outcomes achieved, and how this experience could translate into similar improvements as a Senior Director of Sales Business Partners at Twilio.

Discuss initiatives you’ve undertaken to build team morale and accountability. Relay how you recognize achievements, encourage professional development, and support a shared vision while ensuring team members feel empowered to contribute to their fullest potential.

Mention specific resources you utilize, whether it be industry publications, networking groups, or professional conferences. Highlight how staying up to date with trends ensures that your sales strategies remain competitive and relevant.

Communicate the importance of integrating customer feedback into sales strategies and operations. Provide examples of how you have successfully implemented customer insights to drive business success, suggesting actionable changes based on feedback received.

Share strategies that help you manage competing priorities effectively. Discuss the importance of setting clear goals, delegating tasks, and leveraging tools or systems to maintain operational efficiency amid tighter deadlines or pressing demands.

This is your chance to align your vision with Twilio’s mission. Discuss how the Senior Director of Sales Business Partners can drive alignment between sales functions and overarching business strategies. Highlight the importance of collaboration, data-driven decision-making, and operational excellence for achieving growth and delivering impactful results.