As an MCI Case Manager II at UMass Memorial Health, your primary responsibilities will revolve around implementing individualized treatment plans, assessing clients' basic needs, and coordinating care with various service providers. You'll also play a critical role in outreach, referrals, and working with a multidisciplinary team to outline comprehensive care strategies. The aim is to provide exceptional support to individuals receiving substance abuse and mental health services.

To qualify for the MCI Case Manager II position at UMass Memorial Health, candidates need a Bachelor’s degree, preferably in psychology, human services, or a related field. Other requirements include a satisfactory CORI background check, a valid driver's license, and the ability to manage various tasks efficiently. Previous experience in a behavioral health or social services setting is preferred, but not mandatory.

Success as an MCI Case Manager II at UMass Memorial Health hinges on several key skills. Strong oral communication is essential for effectively interacting with clients and team members. Excellent multitasking abilities and time management skills are crucial for managing the demands of case management work. Additionally, being organized and having a working knowledge of CHL’s services will greatly benefit your role.

The onboarding process for an MCI Case Manager II at UMass Memorial Health includes an orientation that covers company policies, values, and responsibilities unique to your role. You will have the chance to meet with your new colleagues and learn about the various services offered within the organization. Mentorship may also be provided during the initial phases to support seamless integration into your new position.

Absolutely! UMass Memorial Health promotes professional development and continued education for all employees. As an MCI Case Manager II, you’ll have opportunities to further your skills and experience, potentially moving into specialized roles within mental health or even leadership positions. The organization values growth and encourages employees to pursue their career aspirations.

When answering this question, highlight any positions you’ve held that relate to behavioral health or social services. Discuss your responsibilities, the populations you’ve worked with, and any successful outcomes you've achieved. This shows your understanding of the field and your ability to make an impact.

To effectively assess a client's needs, discuss your approach to gathering comprehensive information through active listening and tailored questioning. Highlight the importance of building rapport and trust, as it sets the tone for the client’s willingness to share their needs and concerns.

In response to this question, emphasize your organizational skills and ability to coordinate with other service providers. Discuss the techniques you use to ensure that treatment plans are followed and adjusted as needed to meet clients’ evolving needs.

Explain your adaptable approach to conflict resolution, such as using de-escalation techniques, active listening, and empathy. Share an example if possible to illustrate how you effectively managed such situations while maintaining a supportive environment.

Share a specific instance where you identified a client’s need that was best addressed by another service and how you facilitated that referral. Highlight the outcomes and any follow-up you did to ensure the client received the help they needed.

Discuss your understanding of the importance of aftercare plans and any relevant experience you have in crafting them. Highlight your collaborative approach with clients and other providers to tailor plans that are realistic and beneficial for the client's continued care.

Talk about your strategies for effective time management, including using tools like task lists or calendars. Share scenarios where prioritization helped you meet deadlines and maintain high-quality care in a busy setting.

Address this by discussing your awareness of diverse cultural backgrounds and how that shapes the care you provide. Emphasize the importance of sensitivity and respect in establishing trust and rapport with clients from all walks of life.

Highlight the importance of meticulous documentation for not only legal protection and billing but also for continuity of care. Discuss how you keep accurate records that help improve patient outcomes and communication among team members.

This is your opportunity to express genuine enthusiasm for the position and the organization. Discuss your alignment with UMass Memorial Health's values, your passion for community health, and how you see yourself contributing to the team's mission.