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Mortgage Loan Processor - job 2 of 2

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

East West Bank is currently seeking a Mortgage Loan Processor. The Loan Processor is responsible for reviewing loan applications for completeness and accuracy, verifying supporting income, asset and liability documentation. The applicant is expected to demonstrate a sense of urgency, willingness to work cooperatively with others, and be an effective team player whose primary focus is to service customers, since this position is their main point of contact.

Responsibilities

  • Processes loan applications for portfolio and Fannie Mae mortgage loans (e.g., opening escrow, ordering title reports, requesting information needed in order to complete loans)
  • Uses knowledge of title conditions to work with Mortgage Loan Officers, escrow/title, and customers to resolve pending conditions and stipulations
  • Obtains and reviews documents for compliance with loan conditions (i.e., coordinates with buyers, sellers, title companies, escrow agents, and real estate agents to obtain additional documentation, complete loan submissions and perform closings)
  • Maintains system accuracy, issues proper disclosures as required by federal regulatory compliance and reviews rate lock and loan point for accuracy
  • Performs other duties as assigned

Qualifications

  • Minimum 2-3 years of Experience in mortgage loan processing
  • At least 2-3 years of computer experience, preferable with Encompass automated origination system
  • Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience
  • Excellent organizational skills (ability to prioritize) preferred
  • Excellent written and verbal communication skills preferred
  • Solid analytical and problem-solving skills preferred
  • Professional working proficiency in Spanish is a plus.

Compensation

The base pay range for this position is USD $25.00/Hr. - USD $32.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

Average salary estimate

$59280 / YEARLY (est.)
min
max
$52000K
$66560K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Mortgage Loan Processor, UNAVAILABLE

Are you ready to take your career to the next level as a Mortgage Loan Processor at East West Bank in New York? Since 1973, East West Bank has been the go-to financial institution, connecting businesses and communities across the Pacific. As a Mortgage Loan Processor, your role will be vital in ensuring that loan applications are processed smoothly and efficiently. You'll engage with clients as their main point of contact, reviewing applications for completeness, verifying documentation, and collaborating with various professionals to close deals. Your strong customer service skills will shine as you assist customers and navigate any challenges that may arise. With a focus on accuracy, you'll utilize your knowledge of title conditions to work alongside Mortgage Loan Officers and escrow agents. Joining East West Bank means being part of a dynamic team that values integrity and innovative solutions in the financial industry. If you have 2-3 years of experience in mortgage loan processing and are looking for an opportunity to grow in a supportive environment, this is the place for you. You'll also benefit from professional development opportunities and a competitive salary range of $25.00 to $32.00 per hour. Let your career soar with us at East West Bank!

Frequently Asked Questions (FAQs) for Mortgage Loan Processor Role at UNAVAILABLE
What are the key responsibilities of a Mortgage Loan Processor at East West Bank?

As a Mortgage Loan Processor at East West Bank, your key responsibilities include reviewing loan applications for completeness and accuracy, verifying supporting income, asset, and liability documentation, and ensuring compliance with loan conditions. You'll also collaborate with mortgage loan officers, escrow agents, and customers to coordinate additional documentation and close loans efficiently.

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What qualifications are required to be a Mortgage Loan Processor at East West Bank?

To qualify for the Mortgage Loan Processor position at East West Bank, you should have a minimum of 2-3 years of experience in mortgage loan processing, along with proficiency in using computer systems such as Encompass automated origination. Strong customer service skills, excellent communication abilities, and a knack for problem-solving are essential for success in this role.

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How does East West Bank support the development of its Mortgage Loan Processors?

East West Bank is dedicated to the growth and development of its employees. As a Mortgage Loan Processor, you'll gain access to training programs, mentorship, and professional development opportunities. The bank promotes a culture of learning, allowing you to enhance your skills and advance your career in the financial services industry.

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What tools and systems does a Mortgage Loan Processor at East West Bank use?

As a Mortgage Loan Processor at East West Bank, you'll utilize tools such as the Encompass automated origination system to streamline the loan processing workflow. You will also work with various documentation and compliance systems to ensure accurate processing and adherence to federal regulations.

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What is the typical salary range for a Mortgage Loan Processor at East West Bank?

The typical salary range for a Mortgage Loan Processor at East West Bank is between USD $25.00 and USD $32.00 per hour. Your exact salary offer will depend on your job-related knowledge, skills, experience, and location, providing competitive compensation aligned with your expertise.

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Common Interview Questions for Mortgage Loan Processor
Can you explain your experience with mortgage loan processing?

When answering this question, provide specific examples of your previous roles and the types of loans you've processed. Highlight any software you have used, such as Encompass, and describe how you ensure accuracy and compliance in your work to give the interviewer a clear picture of your experience.

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How do you handle difficult conversations with clients as a Mortgage Loan Processor?

Explain your approach to handling challenging conversations by emphasizing your strong customer service skills. Use an example from your past where you turned a negative situation into a positive outcome, showcasing your ability to remain calm and professional while addressing client concerns.

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What strategies do you use to prioritize tasks effectively in loan processing?

Discuss how you organize your workload by using a combination of tools like to-do lists and project management software. Explain how prioritizing based on deadlines and the complexity of loans helps you stay productive and meet clients' needs efficiently.

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How do you ensure compliance with regulatory requirements in your role?

Detail your method for keeping up-to-date with federal regulations and compliance standards. Share your experience reviewing documents for accuracy and how you coordinate with various parties in the loan process to ensure that all requirements are met.

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Can you share a time when you successfully resolved a pending condition in a loan application?

Relate a specific example where you navigated a complex situation. Focus on how you communicated with clients and other professionals, what steps you took to resolve the issue, and the positive outcome that followed.

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Why do you want to work as a Mortgage Loan Processor at East West Bank?

Express your enthusiasm for being part of East West Bank, discussing the values and mission of the company that resonate with you. Highlight why you believe your skills in loan processing align well with the bank's goals and how you can contribute to its continued success.

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What software tools do you have experience with in mortgage processing?

List specific software systems you've worked with, particularly emphasizing your familiarity with Encompass. Discuss how these tools have improved your efficiency and accuracy in processing mortgage loans.

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How do you handle confidentiality and sensitive information?

Describe your understanding of the importance of confidentiality in the mortgage industry and how you practice confidentiality standards in your daily work. Provide examples of how you protect sensitive client information.

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What do you think is the most challenging aspect of being a Mortgage Loan Processor?

Reflect on the common challenges faced, such as tight deadlines or complex loan conditions. Share how you tackle these challenges with problem-solving skills and strong organizational abilities to maintain a smooth workflow.

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How do you stay updated with industry trends and regulations?

Explain how you proactively seek information, whether through professional associations, online resources, webinars, or industry publications. Mention any memberships or subscriptions that help you stay current with changes in the mortgage sector.

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TEAM SIZE
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 12, 2025

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