Technical Delivery Manager

At Unstructured, a Technical Delivery Manager is primarily responsible for overseeing successful customer engagements, handling everything from short POCs to long-term enterprise contracts. Responsibilities also include optimizing delivery processes, improving customer enablement efforts, and maintaining productive relationships with clients to ensure satisfaction and retention. Additionally, collaboration across various teams, including solutions engineers and account executives, is crucial in facilitating seamless interactions from pre-sales to post-sales implementations.

To qualify for the Technical Delivery Manager position at Unstructured, candidates are expected to have at least 5 years of experience in managing complex customer engagements, preferably as a technical delivery manager, technical program manager, or similar roles. Familiarity with technologies such as Python, Kubernetes, and SDLC best practices is essential. A strong educational background in engineering or computer science, along with project management certifications like PMP or Agile certifications, can also enhance your application.

Success for Technical Delivery Managers at Unstructured is defined by their ability to deliver positive customer engagements, optimize delivery processes, and implement effective customer enablement strategies. Building strong, long-term relationships with clients and achieving high satisfaction and retention rates are also key indicators of success. The role demands a proactive mindset towards problem-solving and adapting to dynamic environments, ensuring that customers fully leverage Unstructured’s capabilities.

A Technical Delivery Manager at Unstructured works closely with various teams, including solutions engineers for technical delivery, account executives for seamless customer transitions, and product and engineering teams to advocate for customer needs. Collaboration also extends to the marketing department to drive customer testimonials and case studies, ensuring that all efforts align towards achieving greater customer satisfaction and overall company success.

Yes, the Technical Delivery Manager role at Unstructured requires a willingness to travel up to 25%. While most engagements may be managed remotely, occasional travel may be necessary for in-person meetings with clients, team collaborations, or industry events, ensuring a personal touch in the relationship-building process with customers.

When answering this question, focus on specific instances where you successfully managed complex projects. Highlight your role in defining project scopes, improving delivery processes, and ensuring customer satisfaction. Provide metrics, if possible, to quantify your success and how your contributions positively impacted business outcomes.

Talk about the tools and strategies you implement to facilitate communication and collaboration among teams in a remote setup, such as regular check-ins via video calls, using project management software, and creating shared documentation repositories to keep everyone aligned and informed. Emphasize your adaptability and commitment to building relationships even when working from separate locations.

Discuss your organizational techniques for managing multiple projects. You might mention using task management tools to track deadlines, setting priorities based on project urgency and client needs, and communicating transparently with stakeholders about timelines and resources. A systematic approach demonstrates your ability to juggle responsibilities effectively.

Frame your answer by describing a specific scenario where you played a key role in increasing user adoption. Include the steps you took to understand users' needs, the strategies implemented, and the results achieved. Quantitative data or testimonials from users can enhance your response and highlight your impact.

Share an example of a challenging customer interaction and how you addressed the issue. Highlight your communication skills and ability to empathize with the customer while seeking resolution. Emphasize a proactive approach to problem-solving and your commitment to turning a negative situation into a positive outcome.

Mention tools you are familiar with that aid in delivery management, such as project management software (like JIRA or Asana), communication platforms (like Slack or Microsoft Teams), and analytics tools for tracking project performance. Showing your familiarity with these tools underscores your readiness to hit the ground running.

Outline a few strategies based on your past experiences, such as analyzing feedback and delivery metrics, iteratively refining processes, and developing playbooks. By focusing on measurable improvements and leveraging customer input, you demonstrate a commitment to continuous enhancement of delivery practices.

Provide a brief overview of AI/ML concepts, focusing on their applicability to handling unstructured data. You could discuss how these technologies can extract insights from non-traditional data sources and enhance the efficiency of organizational workflows. Your ability to relate technology to practical applications shows your depth of understanding.

Share your passion for technology and customer success. Explain how you find fulfillment in helping clients leverage cutting-edge solutions to achieve their goals. Your motivation reflects your enthusiasm and commitment to the role, making you an attractive candidate.

Provide clear examples where you leveraged communication and relationship-building skills to foster strong partnerships with customers. You could include practices like regular follow-ups, soliciting feedback, and providing support even after the project's conclusion, demonstrating your ability to nurture valuable partnerships.