Scheduling Coordinator

The Scheduling Coordinator at Briotix Health is responsible for managing the schedules of our US and Canadian clients, which includes making and receiving calls, as well as handling email communications. A major part of the role is ensuring timely and accurate scheduling, using various online platforms for data entry and communication. Attention to detail and exceptional customer service skills are essential to succeed in this role.

To apply for the Scheduling Coordinator position at Briotix Health, candidates should have a high school diploma or GED and at least one year of customer service experience. Proficiency in Microsoft Office, especially Outlook, is essential. Candidates with two or more years of experience in an administrative or customer service role and familiarity with medical terminology will have an advantage.

The hybrid work arrangement for the Scheduling Coordinator at Briotix Health means that you will spend two days a week working on-site at our headquarters in Centennial, CO, while the remaining days can be worked remotely. This structure encourages a balance between collaboration with the team and the flexibility of working from home.

Briotix Health offers an attractive benefits package for the Scheduling Coordinator position, including Medical, Dental, and Vision Insurance, a 401k plan with an employer match, and accrued paid time off of up to 120 hours in your first year. Additional perks include professional development reimbursement, mentorship programs, and employee assistance programs to support overall well-being.

Briotix Health is committed to the professional development of its employees, including Scheduling Coordinators. We offer reimbursement for professional development activities, specialized training opportunities, and mentorship programs to help you grow in your career while enhancing your skills and knowledge in employee health and wellness.

When answering this question, you should highlight specific examples of how you've effectively managed multiple schedules in the past. Discuss the tools and techniques you used for organization, and include any relevant metrics that show your efficiency.

Show your potential employer your method of prioritization. Explain how you assess urgency versus importance and how you utilize organizational tools to keep track of tasks. Offer an example of a situation where your prioritization skills led to successful outcomes.

Discuss your customer service philosophy and the specific actions you take to provide a positive experience. Share a personal example of when you turned a challenging situation into a positive outcome for a client, emphasizing your communication skills and adaptability.

Be prepared to discuss your proficiency with various scheduling tools and any experiences that demonstrate your ability to learn new software quickly. Mention specific tools you've used in past positions and how they helped you streamline scheduling processes.

This question allows you to showcase your problem-solving skills. Share a particular challenge you faced, how you addressed it innovatively, and what you learned from the experience. Emphasize your resilience and ability to maintain a positive attitude under pressure.

Express your genuine interest in Briotix Health’s mission to improve employee health and wellness. Discuss how the company’s values align with yours and how you see yourself making an impactful contribution to the team and the clients you serve.

Reflect on a challenging customer service experience and outline the steps you took to resolve the issue. Focus on your listening skills, empathy, and the outcome you achieved, highlighting your commitment to customer satisfaction.

Emphasize the importance of attention to detail in your work. Explain your strategies for double-checking and confirming information, as well as any processes you implement to minimize errors in scheduling and data entry.

Discuss how you tailor your communication style to suit different team dynamics. Highlight your willingness to listen, collaborate, and provide constructive feedback, along with examples of successful teamwork in previous positions.

Explain the traits you consider essential for a Scheduling Coordinator, such as excellent organizational skills, strong communication abilities, and the capacity to remain calm under pressure. Provide examples of how you embody these traits in your work.