Surgery Scheduler (Spanish Speaking)

As a Surgery Scheduler at our company, your primary responsibilities will include managing and coordinating patient appointments, handling inbound and outbound multi-line calls, facilitating scheduling needs for existing patients, and addressing any schedule changes. You will also be tasked with making follow-up calls to ensure continued patient care and responding to patient inquiries with empathy using established scripts.

To qualify for the Surgery Scheduler position at our company, candidates must be bilingual, fluent in both English and Spanish. Additionally, applicants should have at least two years of experience in a healthcare environment, such as a CNA, MA, or medical office setting, alongside strong customer service skills and proficiency in basic office programs like Word and Excel.

Yes, prior experience in a call center or a healthcare setting is essential for the Surgery Scheduler role at our company. Candidates should bring a background that includes managing patient interactions, which is instrumental in providing a smooth scheduling experience and ensuring patient satisfaction.

The Surgery Scheduler position at our company typically operates from 11 am to 7:30 pm, five days a week onsite. However, availability on occasional Saturdays is also required, which may be done remotely, giving you the flexibility to manage your schedule effectively while serving our patients' needs.

As a Surgery Scheduler, you will enjoy a competitive pay rate ranging from $21.00 to $23.00 per hour, alongside excellent benefits, such as health insurance including dental and vision, paid time off, and a 401k with matching options. We value our employees and strive to support them both professionally and personally.

When preparing to answer this question, focus on your past roles and how they relate to managing schedules and communicating with patients. Highlight specific experiences that demonstrate your ability to coordinate effectively while ensuring a positive patient experience.

Emphasize your ability to stay calm under pressure and use empathy when addressing patient concerns. Discuss techniques you employ when faced with challenging interactions and provide examples of how you resolved issues effectively.

Be prepared to mention any call center systems or scheduling software you’ve utilized, emphasizing your proficiency with them. Discuss how these tools helped you manage appointments efficiently and enhance patient engagement.

Highlight your organizational and prioritization skills. Share examples of how you're able to balance multiple tasks, such as scheduling, answering calls, and following up with patients, while consistently delivering quality service.

Explain the necessity of bilingual communication in providing a positive experience for diverse patient populations. Discuss how fluency in both English and Spanish allows you to cater to a wider range of patients, ensuring they feel understood and valued.

Discuss your approach to customer service, emphasizing active listening, empathy, and effective communication. Include examples of how you went the extra mile to meet patient needs and exceeded expectations in past roles.

Share the systems you implement for keeping track of appointments and requests, such as using calendars or task lists. Discuss how these methods help prevent errors and ensure all patients receive timely follow-up.

Explain your methods for de-escalation, focusing on listening, validating feelings, and offering solutions. Highlight the importance of maintaining professionalism and a calm demeanor to resolve the issue.

Articulate your genuine interest in the role and the company’s mission. Discuss how your personal values align with providing patient-centered care and how you see yourself contributing to the success of the organization.

Share your experience in performing follow-up calls or patient recalls, emphasizing the importance of maintaining relationships and continuity of care. Include specific examples of successful patient interactions resulting from these efforts.