Seasonal Ice Cream Server - Montrose

As a Seasonal Ice Cream Server at Van Leeuwen in Montrose, your key responsibilities include preparing and serving all menu items according to our established service standards, processing guest transactions and payments efficiently, ensuring the store is clean and upholding sanitation guidelines, and providing exceptional service to every customer. You’ll also handle inventory and vendor deliveries, while adhering to our safety, grooming, and conduct standards.

To qualify as a Seasonal Ice Cream Server at Van Leeuwen in Houston, candidates must be at least 18 years old and possess a local Department of Health Food Handlers License. We seek individuals who can work in a fast-paced environment, have flexible availability (at least three shifts per week), and are capable of lifting up to 50 lbs. While barista experience and food handler certification are a plus, a passion for ice cream and a great attitude are essential!

Seasonal Ice Cream Servers at Van Leeuwen in Montrose earn a starting wage of $14.00 per hour, with the opportunity to earn an additional average of $10 per hour in tips! This makes the position not only fun but also financially rewarding, especially during the peak summer months.

The Seasonal Ice Cream Server position at Van Leeuwen in Montrose is tied to the peak summer demand, with an employment end date of October 3, 2025. This role is perfect for students or anyone looking for a short-term, exciting job over the summer.

As a Seasonal Ice Cream Server at Van Leeuwen, you can expect a vibrant and welcoming work environment where teamwork and creativity are highly valued. You'll be surrounded by fellow ice cream enthusiasts, all dedicated to creating delightful experiences for customers while upholding our brand standards and fostering a sense of community.

When answering this question, highlight any previous customer service experience, especially in environments that involve food service or fast-paced interactions. Discuss your ability to engage with customers positively and handle transactions efficiently, pointing out any specific examples where you went above and beyond for a guest.

To respond effectively, describe your time-management skills and how you prioritize tasks during busy periods. Mention strategies such as staying organized, communicating with teammates, and maintaining a positive attitude, all of which ensure you provide continued excellent service even during peak hours.

Express your passion for ice cream and what draws you to Van Leeuwen specifically. Discuss the value of being part of an organization that prioritizes happiness, community, and creativity in their products, and explain how you align with the brand's mission and values.

Provide a specific example that illustrates your dedication to customer satisfaction. Detail the situation, your actions to improve the customer’s experience, and the positive outcome, ensuring you convey how your approach aligns with Van Leeuwen's commitment to exceptional service.

Highlight the importance of a positive attitude and excellent communication skills. Explain that these traits contribute to building rapport with customers, ensuring they enjoy their experience, and maintaining a fun and friendly atmosphere that aligns with the Van Leeuwen brand.

Discuss the critical steps you would take to resolve a customer’s concern, including listening to their issue, empathizing, and taking appropriate action to make amends while ensuring they leave satisfied. This shows your commitment to excellent service and your ability to handle challenging situations.

Be upfront about your schedule and flexibility. Make sure to express your willingness to work at least three shifts a week and any additional availability you might have, especially during peak hours or holidays, which will display your commitment to the role.

If you have experience with POS systems, share that knowledge. If you haven’t used one before, express your willingness to learn quickly. Emphasize your tech-savviness and ability to adapt to new software, which is essential for processing transactions efficiently.

This is an opportunity to showcase your enthusiasm for the product! Share your favorite flavors and experiences related to ice cream that relate to Van Leeuwen’s mission of creating joy. This personal touch can make a memorable impression.

Discuss specific situations where you collaborated effectively with others to achieve common goals, particularly in a fast-paced environment. Emphasize the importance of teamwork in delivering exceptional service to customers at Van Leeuwen and your eagerness to contribute to that togetherness.