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Client Consulting Manager, PxD and Design - job 1 of 20

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The Strategy Manager, Product Experience & Design +Digital (PxDD) will be part of the team that is transforming our product development and design process into one that leverages human centered design practices with a focus on actively engaging clients in product development and co-creation. The Strategy Manager will be part of “design thinking” engagements that include ideation, iteration and testing. The engagements will be both onsite with internal product teams and offsite at client sites. The position is located in the San Francisco and will focus on North American products and clients. This role will also contribute to driving much of Visa’s new product roadmap through applied exploration and development. This role reports to the Director, PxDD.

The successful candidate will ideally have experience in FinTech/Payments and design thinking and will be responsible for supporting projects based on human centered design methods and working across functions (e.g. design, technology, products, etc.). The role requires the person to be comfortable with ambiguity, developing solutions that begin with the customer and rapid iterations of prototypes to deliver customer experiences that are simple, powerful, and exceptional. The role also requires the person to be comfortable and charismatic in front of clients. In addition, they will need to play a critical role in project management and strategy for the full lifecycle of product development - from ideation and working through to pilot processes which may require them to wear many hats (e.g., customer support, operations, reporting, etc.) They will bring prior experience in hands-on development of solutions, UI and prototypes, and a close knowledge of developments in consumer and payment related technology. They is creative and hands-on, has a bias for action and is able to inspire others with their vision. Lastly, the person should be a “SWAN” – someone who is smart, works-hard ambitious, and is nice!

Essential Functions

Manage work streams within integrated teams of Product, Design, and Engineering in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration)
Demonstrate in-depth knowledge of Visa’s capabilities and be able to apply them to clients’ business problems in order to actively engage with clients to co-develop meaningful solutions to address their business challenges.
Design, lead, and facilitate client workshops then synthesize insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.
Rapidly convert ideas into working prototypes, mashing together solutions/capabilities that exist within Visa or externally
Use business as a lens to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with your teams.
Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.
Work closely with internal and external product and partner teams to ensure alignment on goals/scope, plan critical path and operational risks, and ensure transparent communication
Drive coordination with core product teams to enable commercialization
Develop processes to support pilot programs including articulating the objective of the test, identifying and implementing operational support, defining and implementing reporting needs and tracking/reporting/summarizing results
Articulate the possibility, viability and feasibility of product recommendations
Create business cases and models using Visa data and external research to support the development of new products, services, solutions, and features
Conduct in-depth market testing using various qualitative and quantitative research methods
Complete large research projects to develop Visa’s point-of-view for the future of specific segments and technologies and turning them into “set plays” of repeatable processes Visa can utilize with clients
Conduct and lead client engagements with stakeholder managers representing Visa and our innovation Point-of-View to clients, industry leaders, and internal product managers.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$110000 / YEARLY (est.)

min

max

$90000K

$130000K

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What You Should Know About Client Consulting Manager, PxD and Design, Visa

As a Client Consulting Manager at Visa in Ashburn, you'll embark on an exciting journey that fuses product development with a targeted focus on human-centered design. This pivotal role is all about transforming the way we craft our products by actively engaging with our clients in a co-creative process. Imagine being part of 'design thinking' workshops where your ideas evolve through iterations and testing. You'll have the chance to work both onsite with our dedicated internal product teams and offsite at client locations across North America, collaborating closely to support their unique needs. If you have a background in FinTech or Payments and possess a knack for navigating ambiguity with creativity, this is the place for you! Not only will you manage projects through their full lifecycle—from ideation to piloting—but you'll also facilitate workshops that translate insights into actionable strategies. With a focus on rapid prototyping, you'll quickly turn concepts into tangible solutions that redefine customer experiences. This role demands charisma and confidence as you engage clients, as well as a hands-on approach to development. You should be the type of person who inspires collaboration across functions, embraces innovative business models, and is relentless in the pursuit of exceeding client expectations. At Visa, we value a 'SWAN'—someone who is smart, hard-working, ambitious, and genuinely nice. Join us to make an impact on the future of payments and product development while being part of a dynamic, energetic team!

Frequently Asked Questions (FAQs) for Client Consulting Manager, PxD and Design Role at Visa

What are the key responsibilities of a Client Consulting Manager at Visa?

The Client Consulting Manager at Visa holds a crucial role in managing work streams within product, design, and engineering teams. This means you'll be at the forefront of developing new products with a digital-first mindset. You'll also lead client workshops, facilitate discussions to draw insights, and convert innovative ideas into working prototypes rapidly, ensuring that we meet and exceed our clients' expectations.