Job details

Consultant, Client Success - job 37 of 49

Get a free resume review

The Consultant, Shared Service Client Success Manager is a client-facing, individual contributor role serving as a Money Movement subject matter expert. The Consultant enables new client capabilities, promotes product adoption and optimizes client performance. The role requires a high level of technical proficiency to succeed by supporting clients with complex problems and optimization opportunities.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Client Services, Sales and Product, you will help proactively drive Client Success outcomes in alignment with Visa’s business agenda.

The individual will also help drive client adoption of Visa products, including automated tools and capabilities to enhance the client experience, and that drive value for our clients and support Visa’s strategy. This role also requires a solution-oriented thinker who can recommend feasible optimization opportunities to strengthen the overall product and client experience. The individual will be expected to handle escalated support requests, working with other teams inside and outside the Client Services organization

This role serves as a functional specialist, located in North America, and reporting to the Director of Shared Services, Client Success Manager.

Shared Services Client Success Management is responsible for providing operational, technical, and post-launch support to Visa Clients using Money Movement products and services, including Visa Direct and B2B Connect, and additional MM products as needed. The team acts as a central hub responsible for helping clients resolve issues and drive improvement opportunities to completion.

Essential Functions

Support 3-5 prioritized/named Money Movement clients with subject matter and technical expertise as needed, as well as assist in operational queries that may arise for these clients.
Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, or Operations teams.
Establish relationships with Client Services and other cross-functional teams within Visa to deliver subject matter expertise consultation as needed to optimize client performance.
Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward-looking relationship strategy and optimization opportunities
Educate and inform Clients about ongoing enhancements to Visa services, highlighting how these improvements can benefit their business.
Identify and document operational opportunities for scalability, aiming to enhance client experience, service quality, and efficiency.
Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics
Drive and deliver initiatives to improve client adoption of Money Movement products and use of Visa’s self-service tools. Play an integral role in the Incident Management Process, partnering with Product and Technology teams to drive solutions for emerging or unique problems.
Play an integral role in the Incident Management Process by partnering with Product and Technology teams to drive solutions for emerging or unique problems and be accountable for communicating and managing technical incidents on a rotational basis for Money Movement P1 incidents, including providing updates to executive management, clients, and key stakeholders.
Understand and interpret NPS scores to gauge client satisfaction, solicit and incorporate client feedback to enhance service delivery and address concerns promptly.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience and help generate new sales leads as solutions to identified client pain points.
Key Knowledge Domains:
Credit card payments and payment systems
eCommerce industry
Web technologies and systems
REST based APIs

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$95000 / YEARLY (est.)

min

max

$80000K

$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Consultant, Client Success, Visa

Are you an enthusiastic problem solver with a passion for client success? If so, Visa has an exciting opportunity for you! As a Consultant, Client Success based in Atlanta, you'll play a pivotal role in enhancing the experience of our Money Movement clients. In this individual contributor position, you will be the go-to subject matter expert, guiding clients through the complexities of our products and driving their performance to new heights. Your day-to-day will involve engaging closely with clients to facilitate new capabilities, promote product adoption, and identify optimization opportunities while resolving escalated support requests. Working in harmony with Account Teams from Client Services, Sales, and Product, you will help shape Visa’s Client Success transformation. Your expertise will be leveraged to foster strong relationships, educate clients on service enhancements, and document operational opportunities aimed at scalability. The ideal candidate possesses a strong technical background, including knowledge of payment systems, web technologies, and REST-based APIs, which enables you to troubleshoot issues effectively while communicating with Product Development and Operations teams. Every interaction you have with our clients is a chance to impress and add value, so your ability to understand client needs and interpret NPS scores will be crucial. This hybrid position offers the flexibility to balance in-office collaboration and remote work, ensuring you can fully embrace the perks of both worlds. Join us in our mission to elevate Visa's Money Movement products and create impactful client success stories!

Frequently Asked Questions (FAQs) for Consultant, Client Success Role at Visa

What are the primary responsibilities of a Consultant, Client Success at Visa?

As a Consultant, Client Success at Visa, your main responsibilities include acting as a Money Movement subject matter expert, driving client performance optimization, managing escalated technical issues, and educating clients about Visa’s services. You will work closely with Account Teams to deliver solutions that enhance client experiences and resolve any operational queries.