Job details

Consultant, Global Client Services Communications & Enablement - job 6 of 20

Get a free resume review

The Communications & Enablement Consultant within the Client Services Global Business Operations team will be a results-driven individual with a digital-first approach to content development through skilled writing, visual design, and a passion for process improvement. This role joins the team responsible for both internal and external communications and enablement efforts, working with colleagues from around the world across all facets of Client Services. The team tells the story of how we support Visa’s clients, ways we’re incorporating generative AI into the service journey, and how we’re addressing client feedback across our products and solutions – all to drive our clients’ success. It’s an exciting time to join Visa’s Client Services in a team with high visibility both across the organization and with leadership.

This role requires a dynamic, well-rounded team player with the ability to ingest information quickly and pivot when needed, and a keen focus on the “what,” the “so what,” and the “now what.” The role will flex across a variety of mediums with a focus on internal and external content development through writing and design, content marketing, and communications campaign management and measurement. The ideal candidate will blend strategic thinking with pragmatic and efficient execution to create key messages, optimizing content by channel and audience to make an impact.

This position can be based in either Denver or Atlanta and will report into the Senior Director, Global Client Services Communications and Enablement. This is an individual contributor role and requires a skilled communicator with strong business acumen, ability to operate independently, a curiosity to streamline our daily work through technology and GenAI, and an ability to deliver quickly.

RESPONSIBILITIES

Digital content planning and development, including writing and editing executive presentations, client-facing collateral, articles, social media posts, tear sheets, case studies, videos, graphics, and more for internal and external stakeholders.
Leverage Visa’s existing brand assets to create content to communicate ideas that inspire, inform, and captivate target audiences. 
Ability to think strategically and identify key messages to drive clarity on what is changing, who it affects, and what’s in it for the audience across various channels and in a holistic and digestible story.
Work with broader Client Services stakeholders to define and develop content and digital assets that support our business strategies and key performance indicators.
Manage a global editorial calendar and work with key subject matter experts to develop and execute content ideas.
Monitor progress and evaluate success using a data-driven approach, while continually improving processes to increase efficiency and impact.
Stay informed of best practices in communication, change management and the platforms we use to bring innovative ideas to the organization and improve user experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Consultant, Global Client Services Communications & Enablement, Visa

As a Consultant for Global Client Services Communications & Enablement at Visa in Atlanta, you'll be stepping into an exciting role that blends creativity with strategic thinking. This position is designed for someone who thrives in a fast-paced environment, making your mark through digital content creation that resonates both internally and externally. With a focus on improving processes and engaging stakeholders worldwide, you'll be telling the story of how Visa supports its clients, incorporating innovative elements like generative AI into your communications. Your responsibilities will encompass everything from writing executive presentations to developing case studies, graphics, and social media posts that captivate various audiences. You'll collaborate with talented colleagues, leveraging Visa’s brand assets to convey impactful messages that inform and inspire. The pace is dynamic, so your ability to quickly assimilate information and pivot when necessary will be crucial. You’ll manage a global editorial calendar, working alongside subject matter experts to craft content aligned with business strategies and performance metrics. A core aspect of your role will be monitoring outcomes to continuously refine your approach and enhance efficiency. As someone with strong business acumen and a keen interest in technology, this opportunity will allow you to innovate while driving client success. Join the Visa family, where your contributions will be highly visible and valued!

Frequently Asked Questions (FAQs) for Consultant, Global Client Services Communications & Enablement Role at Visa

What are the key responsibilities of the Consultant, Global Client Services Communications & Enablement at Visa?

The Consultant, Global Client Services Communications & Enablement at Visa is responsible for a broad range of tasks that include digital content planning and development, crafting executive presentations, client materials, and social media content, while managing a global editorial calendar. The role focuses on communicating key messages effectively and improving processes to enhance client engagement and service delivery.