Director, Channel Partner Enablement - job 11 of 20

The Director of Channel Partner Enablement at Visa is tasked with building a robust partner enablement framework that enhances and scales the VAS channel partnerships globally. This includes driving programmatic setups, engaging with cross-functional stakeholders to understand and address challenges, and creating comprehensive toolkits that support partner engagement. Additionally, the role mandates designing operational models and governance structures that facilitate seamless functioning across various markets.

Candidates for the Director of Channel Partner Enablement role at Visa should have extensive experience in program design and management, especially in complex environments. Strong analytical skills and a history of relationship building are crucial, alongside experience in change management. The ideal candidate should also demonstrate expertise in crafting operational frameworks and possess a strategic mindset for identifying market opportunities. A high energy level and adaptability are essential traits for thriving in this hybrid position.

The Director of Channel Partner Enablement plays a vital role in driving growth at Visa by accelerating channel opportunities. By developing effective enablement frameworks and identifying key market opportunities, they ensure that channel partners are equipped with the necessary tools and resources to succeed. This proactive approach not only enhances partner engagement but also contributes directly to Visa's strategic objectives in the VAS sector.

To succeed as the Director of Channel Partner Enablement at Visa, key skills include strong program design capabilities, adept change management, and the ability to build operational models at scale. Exceptional stakeholder engagement and analytical skills are crucial for navigating complex environments and addressing blockers effectively. Additionally, being an energetic and flexible professional will further enhance one’s ability to thrive in this dynamic role.

The Director of Channel Partner Enablement position at Visa is a hybrid role, meaning there will be an expectation of a certain number of days in the office each week. The exact expectations regarding in-office days will be confirmed by your Hiring Manager, allowing for a balanced work setup that accommodates both remote and on-site engagement.

In addressing this question, highlight specific projects you've led or contributed to that involved the establishment of enablement frameworks. Discuss your approach to identifying stakeholder needs and how you measured the impact of these frameworks on partnerships or sales. Be sure to showcase your analytic capabilities and examples of program management.

When answering, focus on actionable strategies you've previously employed in similar roles. Discuss how you would leverage data-driven analysis to identify opportunities, develop training materials, and establish clear communication channels with partners to ensure they are equipped for success. Sharing measurable outcomes from your previous experiences will reinforce your effectiveness.

To answer this, share a specific example of a time you effectively managed diverse stakeholder interests. Emphasize your communication skills and ability to build relationships, which are vital for gaining buy-in for your initiatives. Discuss any frameworks you might use to keep stakeholders informed and engaged.

Here, it’s important to reflect on a situation where you had to pivot due to unexpected changes or challenges. Illustrate your flexibility and problem-solving skills, showing how you embraced changes and led your team through the transition. This demonstrates your adaptability—an important quality for the Director of Channel Partner Enablement.

Discuss any analytical tools or software you're familiar with, such as CRM platforms or data visualization tools. Provide an example of how you've employed these tools to extract insights on channel performance or sales trends, illustrating how this data informs your strategies and decisions at a strategic level.

Answer this by describing your approach to project management and prioritization frameworks. Explain how you assess urgency versus importance and how you communicate priorities to your team. Sharing a specific example of managing competing priorities can effectively illustrate your process.

When addressing this question, speak to specific change management initiatives you've led or been part of. Discuss the methodologies you used, how you engaged stakeholders, and what outcomes resulted from these efforts. Emphasizing your capability in leading teams during transitions reinforces your fit for this role.

Your answer should focus on the elements that make a partner playbook effective, such as clarity, actionable processes, and including case studies of successful collaborations. Discuss your experience in developing playbooks and how you ensure they are user-friendly and tailored to specific partner needs.

In your response, highlight the criteria you consider when evaluating potential partners, such as market alignment, operational capabilities, and historical performance. Discuss how you would use data and analytics to assess these factors accurately, and provide a case where your assessment led to a successful partnership.

Explain the importance of feedback in refining enablement strategies—how you gather it, analyze it, and incorporate it into your programs. Share examples of how feedback has directly influenced your decision-making and led to improvements in partner engagement and sales performance.