Director, Channel Partner Enablement - job 17 of 20

The Director, Channel Partner Enablement at Visa is responsible for building a comprehensive partner enablement framework, driving the setup of the global channel partnerships function, and supporting the creation of a VAS-wide channel partner strategy. This role requires engaging with various stakeholders to identify challenges, designing solutions, conducting market analyses, and creating essential toolkits to enhance channel partner engagement.

Key skills for the Director, Channel Partner Enablement role at Visa include strong program design and management abilities, change management expertise, experience in building governance models for scaling businesses, and excellent stakeholder engagement capabilities. Analytical skills are also critical for conducting market analyses and identifying top opportunities.

Candidates for the Director, Channel Partner Enablement position at Visa should have a well-rounded set of skills and proven experience in programmatic operational functions. A background in managing global partnerships and a strong understanding of the channel sales environment will give candidates a significant edge.

The Director, Channel Partner Enablement position at Visa is a hybrid role, meaning that while you will have some flexibility, there will also be expectations regarding in-office days that will be confirmed by your Hiring Manager. This allows for a blend of collaboration with your team and the freedom to work remotely.

The Director, Channel Partner Enablement plays a crucial role in driving Visa's growth by accelerating channel opportunities through effective partnerships. By designing and implementing enablement frameworks and tools aligned with market demands, you will help to enhance channel partner performance, ultimately leading to increased sales and expanded market reach.

It's essential to highlight your relevant program management experiences, particularly those involving channel partnerships. Discuss specific programs you've managed, focusing on your approach to stakeholder engagement, project timelines, and measurable outcomes that resulted from your management.

When answering this question, illustrate your change management strategies by offering examples of previous situations where you successfully navigated change. Emphasize your communication methods, how you built buy-in from stakeholders, and any frameworks you've applied to ensure smooth transitions.

Discuss your methodologies for conducting market analyses, such as utilizing data analytics tools, engaging with key stakeholders, and reviewing industry trends. Provide an example of how these strategies led to identifying a significant opportunity in a previous role.

Share a specific situation where you encountered a challenging stakeholder relationship. Detail how you approached the situation, the steps you took to improve communication, and the resolution that ultimately led to a successful collaboration.

Detail any specific tools or systems you've designed that have enhanced channel partner engagement. Discuss your thought process during the design phase, the functionality of the tools, and how they ultimately improved the partnership outcomes.

When discussing metrics, emphasize key performance indicators (KPIs) such as sales growth, engagement rates, training completion rates, and partner satisfaction scores. Be ready to explain how you have tracked and analyzed these metrics to drive performance improvements.

Approach this question by explaining your methods for project tracking, prioritization frameworks, and how you adjust priorities based on project deadlines and stakeholder needs. Provide an example of a time you successfully managed multiple projects simultaneously.

Discuss the integral role of technology in channel partner enablement. Mention trends such as automation, CRM systems, and analytics tools that facilitate communication, tracking, and performance reporting, and how you plan to leverage these technologies in your role.

Provide insights into your approach to fostering collaboration, including your communication style, team-building activities, and strategies to break down silos. Give examples of successful collaborations that resulted in advantageous outcomes.

In your response, highlight your experience in creating enablement playbooks. Discuss the frameworks you used, target markets addressed, and how these playbooks have proven effective in supporting channel partners and driving sales.