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Director, Data Center Operations - job 3 of 21

The Director of Data Center Operations is responsible for overseeing the efficient and reliable operation of data center facilities. This role involves strategic planning with internal and external partners, optimization, and management of the physical space within the data center, team leadership, and ensuring the highest levels of uptime, performance, and security for the data center infrastructure. The ideal candidate will have extensive experience in data center management, strong leadership skills, and a deep understanding of industry best practices.  This role involves leading a team of data center technicians coordinating operational rack and stack and maintenance activities and is responsible for oversight of mainframe and Tape systems.

Essential Functions

Team Leadership:

  • Lead and mentor a team of data center planners, managers, and technicians, providing strategic guidance and support.

  • Foster a culture of continuous improvement, innovation, and operational excellence.

  • Develop and implement professional development programs and succession planning for the team.

Operational Management:

  • Oversee and direct the day-to-day operations of the data center, ensuring high availability, performance, and alignment with organizational goals.

  • Establish and manage preventive and corrective maintenance programs.

  • Set and monitor key performance indicators (KPIs) for data center operations and implement strategic improvements.

Strategic Planning: 

  • Develop and implement long-term strategies for optimizing the use of white space within the data center.

  • Create and maintain comprehensive white space plans, including rack elevations, floor layouts, and cable management.

  • Collaborate with facilities, network, and operations teams to ensure alignment with the organization's strategic goals.

Capacity and Resource Management: 

  • Monitor, analyze, and forecast data center capacity, including space, power, and cooling.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Average salary estimate

$140000 / YEARLY (est.)
min
max
$120000K
$160000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Data Center Operations, Visa

As the Director of Data Center Operations at our Highlands Ranch facility, you’ll play a crucial role in driving the performance and reliability of our data center. Your primary focus will be to lead a dedicated team of planners, managers, and technicians to ensure that the facility operates at the highest level of efficiency. Imagine crafting and implementing innovative strategies that not only optimize our space but also enhance our operational capabilities. With your extensive background in data center management, you’ll foster a culture of continuous improvement, guiding your team towards excellence. You’ll oversee daily operations, establishing maintenance programs that align perfectly with our organizational goals while monitoring key performance indicators to drive improvements. As you collaborate with various internal teams, your strategic planning skills will be pivotal in developing long-term strategies that address capacity and resource management needs. From leveraging essential tools for rack and cable management to ensuring the highest levels of performance and security, your leadership will be integral. If you’re ready to take charge in a dynamic and challenging environment, where every day presents new opportunities for innovation, we want to hear from you!

Frequently Asked Questions (FAQs) for Director, Data Center Operations Role at Visa
What are the key responsibilities of the Director, Data Center Operations at our Highlands Ranch facility?

The Director, Data Center Operations at our Highlands Ranch facility is responsible for overseeing the efficient running of the data center, ensuring high performance and security. This includes leading a team, managing day-to-day operations, establishing maintenance programs, and developing long-term strategic plans for resource optimization.

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What qualifications are needed to become a Director, Data Center Operations at our company?

To become a Director, Data Center Operations at our company, you’ll need extensive experience in data center management, a strong grasp of industry best practices, and demonstrated leadership capabilities. A background in operational management, strategic planning, and capacity resource management is also essential.

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How does the Director, Data Center Operations contribute to team leadership?

The Director plays a vital role in team leadership by mentoring data center planners, managers, and technicians. They cultivate a culture of innovation and operational excellence while implementing professional development programs and succession planning initiatives to prepare the team for future challenges.

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Why is strategic planning important for the Director, Data Center Operations?

Strategic planning is crucial for the Director, Data Center Operations because it allows for the effective management of resources and spaces within the data center. It involves creating long-term strategies that optimize white space usage and ensure that operations align with overall organizational goals.

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What types of performance metrics should a Director, Data Center Operations track?

A Director, Data Center Operations should track key performance indicators (KPIs) related to uptime, performance, and maintenance efficiency. This includes monitoring capacity, power, and cooling requirements to identify areas for strategic improvements within the data center.

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Common Interview Questions for Director, Data Center Operations
Can you describe your leadership style as it relates to managing data center teams?

In answering this question, it’s important to describe a participative leadership style that values collaboration. Discuss how you motivate your team through mentorship and professional development, ensuring that everyone is aligned with the data center's operational goals.

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How do you prioritize tasks in a high-pressure environment like a data center?

Employ the urgent vs. important framework to prioritize tasks. Emphasize your ability to remain calm, assess situations quickly, and delegate effectively to ensure operational excellence under pressure.

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What strategies would you implement to improve data center efficiency?

Highlight specific strategies, such as adopting automation tools for monitoring and maintenance, establishing preventive maintenance schedules, and analyzing performance data to drive continuous improvement.

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How do you handle conflicts within your team?

Outline your approach to conflict resolution as a mediator who listens to all sides. Discuss the importance of fostering an open environment where team members feel comfortable voicing their concerns.

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Can you give an example of a successful project you've managed in a data center?

Share a specific project that showcases your project management skills. Stress the methodologies used, the challenges faced, and the positive outcomes achieved, such as increased uptime or reduced costs.

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What experience do you have with capacity planning in a data center?

Detail your background in monitoring and forecasting data center capacity, discussing tools and techniques used to ensure that resources are appropriately managed and operational needs are met.

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How do you stay updated with industry best practices for data center operations?

Emphasize your commitment to continual learning through industry conferences, certifications, and networking groups to stay informed about evolving trends and technologies in data center operations.

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What role does communication play in your effectiveness as a Director of Data Center Operations?

Communicate the importance of clear, transparent communication in fostering a cohesive team environment. Discuss how effective communication aids in aligning team efforts with organizational goals and addressing any operational challenges.

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How would you approach developing a culture of continuous improvement in the team?

Talk about fostering an environment that encourages team members to provide feedback and suggest improvements. Discuss implementing training programs and regular review processes to facilitate ongoing development.

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What methods do you use to measure the performance of data center operations?

Mention the specific KPIs you track, such as uptime, incident response times, and resource utilization. Explain how these metrics inform your strategic decisions and drive operational improvements.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, on-site
DATE POSTED
April 4, 2025

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