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Director, Global Strategic Partnerships & Client Success  - job 10 of 20

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing high double-digit growth as we expand into new payment flows and continue to grow our core card solutions.  VCS works closely with Financial Institutions and Fintechs to bring payment solutions and associated services that meet the needs of Small Businesses, Growth Corporates, Large Enterprises, Multi-Nationals and Governments around the world. 

Within VCS, the Global Enterprise, Growth Corporate, Verticals, and Working Capital Solutions team is core to Visa’s growth strategy in delivering capabilities that improve our client’s business-to-business B2B payments beyond our transactional card products.  We work across the organization to enable innovation and the delivery of solutions cross-regionally to meet our clients’ needs.

This individual will be a key member of Global Strategic Deals & Client Success and be the North America practice lead to identify, originate, structure and support multi-region VCS opportunities in close partnership with regional and local market teams. Working in close partnership with regional and local market teams, they will bring expertise in B2B commerce ecosystem across buyers, suppliers, Financial Institutions (FIs) etc. across credit, working capital, trade finance and liquidity management solutioning to drive multi-regional partnerships and growth in Large and Middle Market (LMM) segment.

This role requires an individual with rich experience in partnerships with FIs, B2B commerce platforms and/or enablers who brings strategic vision and can work independently in an ambiguous setting. The person will be highly adaptable to continuous change, possess strong interpersonal and organizational skills with the ability to effectively manage multiple work streams, both internally and externally. The candidate must be highly collaborative, strategic, customer oriented and bring a structured and disciplined approach to driving long-term LMM growth. The individual will be a self-starter and initiative-taker who can influence various stakeholders with strong vision, problem solving ability and driving key initiatives in the treasury and payment space for Visa. This individual will have prior business development, solutioning and sales negotiation and the experience and ability to endure extended sales and deal lifecycle in a multi-team setting. The individual will interact with senior executives and others in client and partner organizations to identify relevant solutions for their respective requirements. This person must be creative, collaborative and have a very strong bias towards action inspiring others of their vision.

Essential Functions:

  • This role will act as liaison to Product, Enablers, Account Executives/Sales coverage developing all routines for deal pipeline, early integration and operationalizing of newly signed partnership and reporting.
  • Primary partner to account executives in all aspects of business development, sales strategy, deal development, deal approval, and deal negotiation; to expand strategic partnerships, client relationships and sales channels that grow Visa’s commercial solutions franchise and addressable market.
  • Coordinate strategies and tactics across regional Visa teams, leading and coordinating commercial and deal strategies in partnership with the local markets and in conjunction with functional teams including Legal, Sales, Client Services, Rules, Product, Technology, and Risk.
  • Optimize outcomes through creative deal structuring and leveraging best in class prior approaches, establish and manage VCS strategic deal pipeline to identify opportunities to improve deal outcomes and sales velocity and reduce time to revenue.
  • Support the global head of strategic deals as well as other members of the team in presenting and executing the global business strategy and go-to-market plans for LMM and relevant industry verticals.
  • Be the tactical lead that identifies, originates, structures, supports and executes multi-region VCS opportunities with working capital and balance sheet optimization use-cases for MNC and Fintech B2B2X customers, providing subject matter expertise to new strategic commercial deals to increase Visa’s penetration of the B2B flows.
  • Be the subject matter advocate and expert to clients, partners and internal stakeholders and share deep understanding of product functionality, and roadmap, regulatory and compliance issues, the technology and operational environment of target customers and major operational risk issues.
  • Be a thought leader and subject matter expert who can lead the ideation of industry verticals, new use-cases, strategic embedded finance and long-term opportunities.
  • Drive multi-region delivery of strategic deals through consistent and coordinated approach at a HQ and regional level.
  • Implement Visa Commercial Solutions’ embedded finance strategy through partnerships that broaden B2B use-cases (ERPs, ISVs, Fintechs).
  • Leverage and expand Treasurer and CFO relationships at headquarters and at local levels to elevate Visa’s Embedded Finance, Treasury, and Working Capital solutions.
  • Challenge long-established services providers to make a compelling case for uptake of Visa solutions within client organizations and to drive decision making through the production of tailored presentations and client analysis
  • Collaborate with Global and Regional Product, Global and Regional Sales and Account Management to understand and deliver client solutions with substantial value propositions across the B2B commerce value chain.
  • Provide analysis, insight and ongoing monitoring of market trends, regulations, pricing and competitive position by gathering and market intelligence and client feedback.
  • Provide strategic and operational support to VCS executive leadership where necessary and contribute to the VCS strategy to developing market specific business plans through the provision of appropriate intelligence. Support in building and executing regional business plans, marketing activities and other operational tasks.
  • Serve as a role model by being accountable for commitments, promoting transparency and healthy debate, and demonstrating ethical behaviour and acting with integrity.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Director, Global Strategic Partnerships & Client Success , Visa

As the Director of Global Strategic Partnerships & Client Success at Visa in San Francisco, you're stepping into a vital role at the intersection of growth and innovation. Your mission revolves around building and nurturing partnerships with financial institutions and fintechs to enhance B2B commerce solutions across various sectors, including Small Businesses, Large Enterprises, and Governments. You'll be instrumental in defining strategies and leading initiatives that push Visa’s commercial solutions to new heights. With your expertise, you'll coordinate with regional teams to unlock multi-regional opportunities while crafting creative deal structures that improve outcomes for all parties involved. Expect to engage with senior executives and partnerships, utilizing your strong interpersonal skills to identify tailored solutions for their needs. In this dynamic environment, adaptability is key as you navigate ongoing change, effectively manage various projects, and collaborate extensively across teams, including Sales, Product, and Legal. Your role isn’t just about achieving targets; it’s also about being a thought leader who challenges conventional thinking and inspires others with your strategic vision. If you are a self-starter with a relentless drive to influence stakeholders and enhance Visa's position in the fintech space, this could be an exciting opportunity for you to thrive and make an impact.

Frequently Asked Questions (FAQs) for Director, Global Strategic Partnerships & Client Success  Role at Visa
What are the main responsibilities of the Director, Global Strategic Partnerships & Client Success at Visa?

The Director, Global Strategic Partnerships & Client Success at Visa is tasked with identifying and structuring multi-region VCS opportunities. This involves collaborating closely with local market teams and account executives on business development and sales strategy. The role requires a strategic vision for optimizing commercial outcomes, managing a deal pipeline, and driving long-term growth in the B2B payments space.

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What skills are essential for the Director, Global Strategic Partnerships & Client Success role at Visa?

To excel as the Director, Global Strategic Partnerships & Client Success at Visa, strong interpersonal, organizational, and analytical skills are crucial. The candidate should have a rich background in partnership development within a B2B commerce ecosystem, along with problem-solving abilities and experience in business development and sales negotiation. A strategic mindset and the capacity to thrive in ambiguous environments are also key assets.

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How does the Director, Global Strategic Partnerships & Client Success contribute to Visa's growth strategy?

The Director, Global Strategic Partnerships & Client Success is instrumental in delivering capabilities that enhance Visa's B2B payment solutions. By collaborating with key stakeholders and leveraging strategic partnerships, the director helps to shape the expansion of Visa’s commercial solutions franchise, addressing the diverse needs of clients across different segments and driving innovation.

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What industries does the Director, Global Strategic Partnerships & Client Success at Visa interact with?

Interacting with a variety of sectors is part of the role of Director, Global Strategic Partnerships & Client Success at Visa. The individual engages with representatives from Small Businesses, Large Enterprises, Multi-Nationals, and even Government organizations, ensuring that Visa's services align with the unique needs of these diverse clients across the B2B spectrum.

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What is the work culture like for the Director, Global Strategic Partnerships & Client Success at Visa?

Visa promotes a collaborative and fast-paced work environment for the Director, Global Strategic Partnerships & Client Success. The workplace encourages transparency, accountability, and innovative thinking, fostering a culture where professionals can thrive on their initiative, adapt to changes, and work synergistically across various teams to achieve corporate goals.

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Common Interview Questions for Director, Global Strategic Partnerships & Client Success 
Can you explain your experience with B2B commerce ecosystems?

When answering this question, highlight specific instances where you have developed partnerships within B2B environments. Discuss how your knowledge of financial institutions and commercial solutions has helped drive previous business success and your approach to identifying opportunities within the ecosystem.

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What strategies have you employed to negotiate successful partnerships?

Talk about your negotiation tactics that blend persuasiveness with practicality. Share examples of how you’ve structured deals that benefit both your organization and the partner, emphasizing your ability to identify mutual value.

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How do you prioritize multiple projects in a fast-paced environment?

Illustrate your organizational skills by discussing tools and methods you use to manage your workload. Provide real-life examples that showcase your ability to meet deadlines while maintaining high-quality outputs, emphasizing your adaptability in shifting priorities.

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Describe a time you faced an ambiguous challenge. How did you handle it?

Discuss a specific scenario where ambiguity played a role in your decision-making process. Explain your approach to gathering relevant information, consulting stakeholders, and navigating uncertainty to reach a resolution, showcasing your problem-solving skills.

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How do you approach stakeholder engagement and relationship building?

Emphasize your interpersonal skills and willingness to understand stakeholder needs. Provide examples of how you’ve cultivated relationships with senior executives and industry leaders through regular communication, empathy, and delivering value.

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What impact have you made in your previous solutions or deal structuring?

Share measurable outcomes from past roles, such as increased revenue or enhanced partnerships. Discuss your methodology for shortening deal cycles or improving deal outcomes, showcasing your analytical and creative thinking.

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How do you stay informed of market trends and compliance issues?

Discuss the various resources you utilize, such as industry reports, networking with peers, and participating in seminars or workshops. Showcase your commitment to continuous learning and staying ahead of industry shifts that could affect partnership strategies.

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What role does collaboration play in your work?

Articulate your philosophy on teamwork and how it contributes to successful outcomes. Provide examples that demonstrate how you’ve worked effectively across departments, leveraging the collective intelligence of diverse teams to drive solutions.

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Can you share an experience where you had to lead a strategic initiative?

Describe a specific project where you took the lead from conception through execution. Highlight your planning process, team involvement, and the ultimate outcomes, exhibiting your leadership abilities and strategic mindset.

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How do you envision contributing to Visa’s embedded finance strategy?

Showcase your understanding of embedded finance and how you can apply your expertise to support this initiative at Visa. Share innovative ideas or previous experiences that align with Visa’s goals for enhancing B2B use cases through partnerships.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

8358 jobs
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Full-time, hybrid
DATE POSTED
April 3, 2025

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