Product Analyst - AI Governance and Product Operations - job 9 of 20

As a Product Analyst at Visa, your primary responsibilities will include supporting model risk governance and improving client success efforts for payment fraud risk model products. You'll collaborate with product managers and data scientists to streamline processes, manage model governance communications, and capture business requirements from clients. Additionally, you’ll be involved in client meetings, addressing model governance questions, and maintaining efficient internal documentation. This wide-ranging engagement ensures that you play a vital role in how Visa operates within the AI governance landscape.

Candidates aspiring to become a Product Analyst at Visa should possess a blend of analytical skills and a solid understanding of risk management principles. A background in data analysis, finance, or a related field is preferred. Strong communication skills are essential for liaising with clients and internal teams. Experience with project management and familiarity with model governance procedures will be an added advantage to excel in this role.

The Product Analyst role at Visa significantly impacts client success by ensuring effective model risk governance and facilitating seamless communication between Visa and its clients. You will be responsible for transforming and coordinating model governance activities, addressing client inquiries, and refining internal workflows that directly enhance client interactions with Visa's data products. This role aims to create an environment where clients feel supported and empowered, ultimately fostering loyalty and satisfaction.

A typical day for a Product Analyst in AI Governance at Visa can be dynamic and fast-paced. You’ll start by reviewing ongoing client inquiries related to model risk governance and coordinating with internal teams on project statuses. Regular meetings will involve discussions on model implementation support, handling documentation, and brainstorming solutions to optimize client success processes. Every day presents opportunities to collaborate with various stakeholders and drive continuous improvements in governance practices.

Yes! The Product Analyst position at Visa offers a hybrid work option, allowing for a mix of in-office and remote work. The specific number of days required in the office will be confirmed by your hiring manager. This flexibility enables you to balance your professional responsibilities while accommodating your personal life.

In responding to this question, highlight your direct experience with model risk governance and any specific frameworks or tools you've used. Mention examples where you successfully managed model documentation or navigated client inquiries regarding model risk. Utilize anecdotes that showcase your problem-solving skills and your ability to work across teams.

Make sure to discuss your methodologies for engaging clients, whether through direct meetings, surveys, or feedback sessions. Highlight your ability to actively listen and clarify client needs to ensure that all requirements are accurately understood and documented.

Discuss your approach to clear and concise communication, emphasizing tools you use, such as project management software or regular status updates. Explain how you tailor your communication style to suit different stakeholders to foster collaboration and understanding.

Provide a specific example where you successfully identified an area for improvement and implemented changes to streamline a process. Discuss the impact this had on client satisfaction and operational efficiency.

In your response, outline your prioritization method—whether you use a matrix, lists, or software tools. Provide examples of how you assess urgency, importance, and client needs to manage your time effectively.

Detail your project management experience, focusing on your familiarity with methodologies like Agile or Scrum, and how you have applied them in product operations settings. Describe your role and contributions to keeping projects on schedule and within scope.

Share a narrative about a challenging interaction with a client where you were able to resolve their issues. Focus on your communication style, empathy, and problem-solving abilities which led to a positive outcome.

Discuss the resources you use to keep yourself informed, such as industry publications, webinars, and networking with professionals in the field. Highlight your proactive approach to lifelong learning and adapting to new information.

Mention specific tools like data management software or analysis platforms that you're proficient in. Providing examples of how you’ve used these technologies to meet job requirements will add weight to your answer.

Convey your passion for AI governance and how Visa's mission aligns with your career aspirations. Share your enthusiasm for being part of a market leader that values innovation and client success, and how you envision contributing to their objectives.