Product Delivery Manager, VISA Open Banking Solutions - job 2 of 2

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are looking for a Product Delivery Manager to join our growing US office of Visa Open Banking Solutions. We create value by working very closely with our new partners and customers by activating our products, troubleshooting and resolving technical issues that arise, and making sure success rates are optimized.

Your central role is to ensure that our customers realize the maximum utility from Visa Open Banking products. 

The role provides the opportunity to tackle a broad range of issues with technical depth across Visa’s product range. During your problem solving, you will gain an expert knowledge of the Open Banking tech stack and the organization. You will be a central person in working with all US product and engineering teams and also help building out implementation and support processes.

 Responsibilities:

• You will closely collaborate with our strategic and enterprise customers to ensure their successful implementation and use of Visa Open Banking products 
• You will oversee the implementation and integration of our US customers, provide first-level contact and convey resolutions to customer issues, follow up with customers, provide feedback and see problems through to resolution.
• You will track, route, and redirect problems to correct internal resources varying from Engineering, Product and Connectivity
• Walk customers through problem-solving processes and jump on a call to discuss this with them
• You will play an essential part in the onboarding and registration of our customers to the various US financial institutions
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation, and closure of raised issues
• Execute on and optimize our delivery process practices

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor's degree in Information Technology, Computer Science, Business Studies, Engineering or related field, or relevant work experience, or working on your own development or implementation projects
• 4-6 years of experience in delivery, consulting, project management, technical account management
• Very strong client-facing and communication skills, and ability to work effectively with customers
• You are savvy in troubleshooting and you are solution-oriented
• You demonstrate strong communication skills
• You learn quickly, on-the-go, as you encounter new technical challenges
• You understand the importance of creating value for customers in the work you do
• You have experience with Jira
• Strong understanding of emerging technologies and their integration into customer service/support
• You have previously worked in financial services or fintech

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 132,200 to 182,400 to per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.