Program Director, Account and Wallet - job 8 of 21

As the Program Director, Account and Wallet at Visa, your key responsibilities include initiating and setting strategic goals for the overall program, overseeing various project workstreams, and ensuring timely and successful execution of subprojects. You'll also maintain stakeholder communication, provide leadership across teams, and evaluate the performance of ongoing programs while looking for opportunities for continuous improvement.

To be a successful Program Director, Account and Wallet at Visa, candidates typically need extensive experience in program management, particularly in financial services or technology sectors. Strong leadership skills, excellent communication abilities, and a knack for managing complex projects with multiple stakeholders are essential. A degree in business, finance, or a related field is generally required, along with relevant project management certifications.

The Program Director at Visa manages stakeholder communication by establishing a comprehensive communication strategy that keeps both internal and external partners informed about project progress and potential risks. Regular updates and check-ins are key to ensuring that everyone is aligned on objectives and timelines, facilitating collaboration across various workstreams.

A Program Director at Visa may encounter challenges such as managing dependencies between different project workstreams, addressing unexpected risks, and ensuring stakeholder engagement. Successfully navigating these challenges requires proactive identification of potential issues, strategic planning, and robust problem-solving skills.

A typical day for the Program Director, Account and Wallet at Visa involves reviewing project statuses, coordinating with project managers, assessing risks and challenges, and engaging with stakeholders. You'll also analyze ongoing performance metrics and develop strategies for improvement while tackling any complexities that arise to ensure smooth operations.

To ensure a project's success as a Program Director, I focus on clear goal-setting, detailed planning, and continuous communication with all stakeholders. By establishing metrics for success and conducting regular evaluations, I can identify issues early and adapt strategies accordingly.

In a previous role, I faced a project with a very tight deadline due to sudden client demands. I prioritized tasks, delegated effectively, and utilized agile project management techniques to ensure timely delivery, all while keeping stakeholders informed and engaged along the way.

When handling conflicts within my team, I first listen to all parties involved to understand their perspectives. I believe in fostering an environment where open communication is encouraged to facilitate resolution. My goal is always to guide the team toward a collaborative solution that aligns with our project objectives.

I often leverage project management tools like Asana and Jira for tracking progress, managing tasks, and enhancing collaboration. Additionally, I use data analytics tools to evaluate project performance and identify areas for improvement throughout the project lifecycle.

I ensure stakeholder engagement by establishing a communication plan that outlines regular updates and check-ins. By inviting stakeholders to participate in key decision-making processes and discussions, I help them feel invested in the project's success.

My approach to risk management involves identifying potential risks at the project's outset and continuously assessing them as the project progresses. I develop contingency plans and ensure that all stakeholders are aware of risks and the strategies in place to mitigate them.

Certainly! I once led a project that involved streamlining a complicated process for onboarding clients. By adopting a design-thinking approach and involving cross-functional teams in brainstorming sessions, we were able to innovate our onboarding workflow significantly, improving efficiency and client satisfaction.

After launch, I measure success using predefined KPIs related to deliverables, stakeholder satisfaction, and overall project impact. Regular evaluations help identify areas for continuous improvement and inform future project strategies.

I strive to create a team culture centered around collaboration, openness, and innovation. Encouraging team members to share ideas freely fosters creativity and leads to better problem-solving and project outcomes.

I'm exceptionally passionate about leading programs that drive innovation in financial services, and Visa's commitment to transforming payments aligns closely with my career goals. I see this position as an incredible opportunity to leverage my skills in program management to contribute to Visa's success and growth.