Program Manager, Global Product Delivery - job 4 of 19

As a Program Manager in Global Product Delivery at Visa, your key responsibilities include executing and delivering on global product projects, establishing governance structures where needed, leading cross-functional workstreams, and managing stakeholder engagement. You'll also be responsible for identifying and resolving bottlenecks, reporting on project statuses, and ensuring alignment across various corporate initiatives.

Applicants for the Program Manager position at Visa should have a solid background in program management with experience in executing complex projects, typically requiring a bachelor's degree in a relevant field. Strong communication skills, the ability to manage competing priorities, and experience in coordinating cross-functional teams are essential for success in this role.

The Program Manager role at Visa supports product delivery by acting as a coordinator among diverse teams. You’ll ensure that there is clarity in project objectives, facilitate the execution process, and help manage the interplay between scope, resources, and timelines, ultimately driving successful outcomes for Visa’s products.

A successful Program Manager at Visa should possess excellent leadership skills, strong problem-solving abilities, and proficiency in stakeholder management. Agility in adapting to changing priorities, along with effective communication skills, are also crucial. Technical knowledge of product delivery methodologies and frameworks will further enhance their value to the team.

The work environment for a Program Manager at Visa is collaborative and fast-paced, designed to promote teamwork and innovation. You'll have the flexibility of a hybrid work model, allowing you to balance in-office collaboration with remote work. The culture emphasizes quality outcomes and relationships, fostering a sense of community within the team.

When discussing your experience with leading cross-functional teams, highlight specific projects where you successfully collaborated with diverse functions. Emphasize your communication skills and the strategies you employed to align team goals and manage conflicts over priorities.

To address this question, explain your prioritization framework, such as using a project management tool or matrix. Discuss your approach to balancing urgent deliverables against long-term goals, and provide an example of when you had to make tough prioritization decisions.

When answering this question, mention specific methodologies you're familiar with, such as Agile, Scrum, or Waterfall. Explain how you've applied these methodologies to enhance project efficiency and flexibility in responding to changes or challenges during the project lifecycle.

In response, provide a detailed account of the challenge, your thought process, and the steps you took to address it. Highlight any collaborative efforts with your team and how open communication played a role in successfully navigating through difficulties.

Discuss your strategies for maintaining stakeholder alignment, such as regular updates, facilitating meetings, and building strong relationships. Emphasize how you manage expectations and ensure that everyone has a shared understanding of project objectives and progress.

Provide a list of project management tools you have experience with, such as JIRA, Asana, or Microsoft Project, and explain how you utilize these tools to streamline project processes and enhance team collaboration.

Explain your approach to scope management, including how you communicate changes to the team and stakeholders. Provide examples of situations where you successfully navigated scope changes while keeping the project on track.

Describe your communication strategies, such as regular check-in meetings, use of collaboration tools, and open-door policies. Emphasize the importance of transparency and how it contributes to team morale and project success.

Explain the methods you use to track progress, such as key performance indicators or project dashboards. Discuss how you adapt your strategies when projects are at risk of missing deadlines or deliverables.

Share your passion for program management and the satisfaction you find in contributing to impactful projects. Highlight how being part of a team that drives innovation and meets organizational goals motivates you to strive for excellence.