Program Manager, Global Product Delivery - job 17 of 19

As a Program Manager at Visa in Global Product Delivery, you will execute and deliver key global product projects, establishing governance and clarity where needed. Your role will involve leading workstreams that navigate multiple outcomes, collaborating with stakeholders to secure resources and enhance day-to-day operations, and reporting progress to keep all team members informed.

To thrive as a Program Manager at Visa, candidates should have a background in project and program management, with strong organizational skills to tackle complex projects and competing priorities effectively. Experience in a cross-functional environment and familiarity with agile methodologies are also important to ensure seamless delivery and alignment with corporate objectives.

In the Program Manager role at Visa, you support team accountability by defining clear outcomes and deliverables, facilitating communication among team members, and ensuring everyone understands their responsibilities. You will also provide regular updates on progress and lessons learned, fostering a culture of transparency and continuous improvement.

At Visa, the workplace culture is rooted in teamwork and innovation. As a Program Manager in Global Product Delivery, you will be part of a passionate team committed to driving the future of payments. Expect to collaborate with diverse individuals, where quality outcomes and strong relationships are valued, and where your efforts will help create significant impacts across the business.

The Program Manager position at Visa is hybrid, meaning that you can expect a mix of in-office and remote work. The specific expectation for days in the office will be confirmed by your hiring manager, allowing for flexibility while also fostering in-person collaboration.

When answering this question, highlight specific methodologies you've used, such as Agile or Waterfall. Discuss how you've implemented these methodologies in past projects, and how they influenced the outcome, emphasizing your ability to adapt and lead teams through various project phases.

Provide a structured approach to task prioritization, such as using a priority matrix or setting clear objectives. Share examples from previous roles where you successfully navigated competing priorities, and stress the importance of communication and stakeholder management in your decision-making process.

Explain your methods for maintaining stakeholder engagement, such as regular updates and feedback sessions. Describe how you identify key stakeholders early in the project and keep them informed of progress and challenges, demonstrating your proactive communication skills.

Discuss your approach to setting clear expectations and outcomes for team members. Highlight techniques like regular check-ins, progress reports, and establishing ownership of tasks, as well as how these strategies foster accountability and enhance overall performance.

Share a specific example that illustrates your problem-solving skills. Detail the challenges faced, how you approached them, and the steps you took to overcome these obstacles, showcasing your ability to lead teams through difficulties while delivering successful outcomes.

Explain your conflict resolution techniques, emphasizing active listening, impartiality, and mediation skills. Provide an example where you successfully navigated team conflicts, highlighting your ability to facilitate a constructive dialogue that leads to a resolution.

Discuss various metrics that gauge project success, such as on-time delivery, budget adherence, and stakeholder satisfaction. Explain how you select relevant metrics based on project objectives and how these metrics guide your project management approach.

Share a specific instance where you led a cross-functional team, detailing your role, the team's composition, and the project’s goals. Highlight how you managed collaboration across diverse functions and the outcomes achieved, showcasing your leadership capabilities.

Discuss the importance of technology in enhancing project efficiency and visibility. Mention specific tools and software that support project tracking and teamwork, and express your willingness to adapt to new technologies to improve project outcomes.

Speak about your commitment to continuous learning, such as attending industry conferences, following relevant publications, or participating in networking groups. Emphasize how staying informed about trends enables you to adapt strategies and maintain competitiveness.