Senior Director, Payment Product Processing

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The role will drive the payment processing solutions that enable Consumer and Commercial products and programs on VisaNet. They will be responsible for modern solutions to scale the next generation of digital payment products.

Key Responsibilities:

• Design the profile management and payment processing (authorization, clearing, and settlement) solutions to enable consumer and commercial products on VisaNet.
• Design platform solutions to enable modern payment programs with dynamic processing features (e.g. Visa Flex, Visa Affluent, Visa Instalments, Visa Commercial Pay, LMM use cases) including product switching, graduation and real-time re-classification facilitating easy client adoption at scale.
• Coordinate platform teams (product/technology) with key value streams in Visa product groups, including Consumer, Commercial Solutions, and Visa Direct. Ensure full transparency in roadmap delivery, planning, and capacity management.
• Support payment processing solutions through all existing and new channels.
• Conduct assessments of current capabilities for payment products and identify areas for improvement.
• Provide technical expertise and support for the deployment and maintenance of payment products and solutions.
• Collaborate with cross-functional and regional teams to understand client requirements and translate them into platform features for delivery.  Work with the PPD and Open VisaNet team to ensure a cohesive combined roadmap.
• Ensure the alignment of platform enhancements with broader organizational goals and strategies.
• Work closely with clients, regulators, other key industry standard forums to represent Visa, keeping in mind Visa’s strategic objectives and influencing agenda and priorities.
• Partner closely with legal, regulatory teams to ensure compliance with Visa policies, procedures, as well as relevant domestic and international regulations.
• Lead product managers in designing, developing, and implementing platform enhancements.
• Establish and maintain strong relationships with clients to understand their needs and preferences.
• Monitor and evaluate the effectiveness of processing solutions for new and existing card and digital products and make necessary adjustments.
• Stay abreast of industry trends and innovations to ensure the platform remains competitive and client-focused.
• Represent Visa at client sites as needed, partnering internally and externally with the appropriate stakeholders.
• Ensure compliance with Visa policies, procedures, as well as relevant domestic and international regulations.
• Foster a positive work environment that encourages teamwork and mutual respect.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications
• 12 years of relevant work experience with a Bachelor’s degree or 10 years of relevant work experience with an Advanced degree (e.g., Masters/MBA/JD/MD) or 8 years of relevant work experience with a PhD.

Preferred Qualifications
• 15 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD, PhD) or expanding leadership roles with experience in product and solution management.
• Significant experience in the Visa or payments industry with a strong background in product development.
• Experienced leader with a proven ability to enhance and expand processing platform capabilities through innovation.
• Strong technical expertise in payments including familiarity with payments messaging interfaces and protocols.
• Ability to collaborate across teams to implement and optimize platform solutions.

Strategy and communication:
• Strategic and analytic skills, with the capability to clearly communicate a vision to clients, executives, and their team.
• Exceptional ability to explain complex business and technical concepts in simple, intuitive language to influence and drive progress.
• Ability to translate client needs into actionable strategies and improvements.
• Excel in communications both written and verbal. Superior presentation skills.
• Business acumen and commercial sense.

Customer-centric mindset:
• Customer-centric mindset and understands different clients’ role in the payment ecosystem and actively engages in client feedback to bring latest ideas to product leaders and the platform roadmap.
• Invests time in understanding clients’ technical and operational environment to improve ease of adoption and use.

Teamwork:
• Strong leadership and team management skills.
• Dedicated team player. Self-motivated with the ability to inspire and influence others across Visa.
• Ability to build off others’ ideas, give credit to others but take responsibility when things go poorly. Share work product to help others succeed.
• Interested in seeking new perspectives and feedback, taking an inclusive approach, and engaging diverse points of view.
• Ability to operate effectively across a matrixed organization (functions & geographies) to drive positive outcomes.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 213,000 to 332,950 per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.