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Senior Manager - Product Lifecycle Management, Value-Added Services - job 14 of 20

Position: Senior Manager - Product Lifecycle Management, Value-added Services

Reports to: Director - Product Lifecycle Management, Value-added Services

Job Summary: 

The Senior Manager, Product Lifecycle Management (PLM) will oversee the implementation and continuous improvement of the PLM framework across the Value-Added Services portfolios. This role involves designing, documenting, and maintaining PLM standards and processes, ensuring product managers have the knowledge, resources, tools and support needed to excel. The Senior Manager will also collaborate closely with cross-functional teams to align PLM best practices and drive product development quality, market-readiness and consistency. Strong strategic thinking, organizational skills, and the ability to influence and collaborate are essential.

Key Responsibilities:

Product Lifecycle Management Excellence:

  • Collaborate on the formulation and execution of the PLM strategy and roadmap.
  • Support change management, communication, and engagement initiatives across product management and cross-functional teams.
  • Assist in designing and implementing a comprehensive PLM framework, including governance, metrics, processes, tools, and templates.
  • Help establish and maintain PLM standards, methodologies, and PLM resources
  • Develop and track metrics and KPIs to measure PLM effectiveness.
  • Build and manage a knowledge management system for sharing PLM insights.

Learning & Development:

  • Support the design and delivery of PLM training programs integrating the needs of different business units, regions and career stages.
  • Co-create onboarding and certification programs for new product managers.
  • Facilitate mentorship programs, knowledge-sharing sessions, workshops, and PLM community events.
  • Inform the development of a career frameworks and growth paths for product managers.

Process and Service Design:

  • Develop PLM-related artifacts including personas, journey maps, process flows, instructional material, and templates.
  • Document key processes, forums, and metrics for each phase of the PLM framework.
  • Support the implementation of the PLM governance model and decision-making framework.
  • Participate in the global effort to automate each phase of the framework.
  • Produce insights, analyses, and recommendations to improve the PLM process.
  • Lead ad-hoc strategic and operational projects related to product lifecycle management.

Leadership & Stakeholder Management:

  • Partner with product leaders to ensure PLM initiatives drive meaningful impact.
  • Work with cross-functional teams to align on PLM best practices and processes.
  • Build relationships with external PLM communities to bring best practices into the organization.
  • Support leadership reporting on PLM effectiveness and improvement initiatives.
  • Coach product leaders on best practices within their teams.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager - Product Lifecycle Management, Value-Added Services, Visa

Are you ready to take your career to the next level as a Senior Manager - Product Lifecycle Management, Value-Added Services in the vibrant tech hub of San Francisco? In this pivotal role at a forward-thinking company, you'll lead the charge in implementing and refining the Product Lifecycle Management (PLM) framework across our Value-Added Services portfolios. Your focus will be on creating, documenting, and maintaining PLM standards and processes while ensuring that our product managers are equipped with the necessary knowledge, resources, tools, and support to thrive. You'll have the unique opportunity to work closely with cross-functional teams, aligning best practices to enhance product development quality and readiness for market. Strategic thinking, outstanding organizational skills, and the ability to influence and collaborate are your superpowers that will drive success. With responsibilities ranging from developing robust training programs to establishing governance and metrics for measuring PLM effectiveness, your impact will be felt throughout the organization. Plus, you’ll design and facilitate workshops and mentorship programs, creating a culture of continuous learning among product managers. By leading strategic projects and nurturing stakeholder relationships, you’ll ensure that PLM initiatives yield meaningful results. Join us in shaping the future of product management, making a difference every step of the way in this rewarding position.

Frequently Asked Questions (FAQs) for Senior Manager - Product Lifecycle Management, Value-Added Services Role at Visa
What are the key responsibilities of a Senior Manager - Product Lifecycle Management at this San Francisco company?

The Senior Manager - Product Lifecycle Management at our San Francisco location plays a crucial role in overseeing the full implementation and ongoing refinement of the Product Lifecycle Management (PLM) framework across Value-Added Services. This includes collaborating on PLM strategy, supporting change management initiatives, and developing comprehensive training programs for product managers. Additionally, you’ll document processes, establish governance standards, and build a knowledge management system that will help drive effective PLM practices throughout the organization.

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What qualifications are required for the Senior Manager - Product Lifecycle Management position in San Francisco?

To be successful as a Senior Manager - Product Lifecycle Management at our company in San Francisco, you should possess strong strategic thinking abilities, excellent organizational skills, and a proven track record in managing product lifecycle processes. A background in management or a related field, alongside experience working in cross-functional teams and product development environments, is essential. Familiarity with PLM methodologies, governance models, and metrics tracking will also be highly beneficial.

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How does the Senior Manager - Product Lifecycle Management contribute to team development?

The Senior Manager - Product Lifecycle Management significantly enhances team development by designing and delivering tailored PLM training programs, developing onboarding and certification initiatives, and facilitating mentorship opportunities. By supporting knowledge-sharing sessions and community events, you will foster a culture of continuous learning and professional growth among product managers, ensuring they stay on the cutting edge of best practices within the company.

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What skills are essential for a Senior Manager - Product Lifecycle Management at this company?

Successful candidates for the Senior Manager - Product Lifecycle Management role must have exceptional strategic thinking and communication skills, enabling effective collaboration with various stakeholders. You should also demonstrate adaptability and strong leadership abilities, as the position requires managing cross-functional teams and driving impactful PLM initiatives. Additionally, knowledge of developing metrics and KPIs to measure effectiveness is crucial for ensuring successful project outcomes.

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What impact does the Senior Manager - Product Lifecycle Management have on product quality?

The Senior Manager - Product Lifecycle Management plays a vital role in ensuring product quality by establishing and maintaining PLM standards, processes, and governance models. Through collaboration with product leaders and cross-functional teams, you will drive initiatives that enhance product development consistency and market-readiness, ultimately leading to a higher-quality end product for customers.

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Common Interview Questions for Senior Manager - Product Lifecycle Management, Value-Added Services
Can you describe your experience with Product Lifecycle Management strategies?

When answering this question, focus on your previous roles where you were responsible for creating or managing PLM strategies. Highlight specific achievements, the frameworks you've implemented, and how they improved product quality or market readiness. Providing quantitative results will also enhance your answer.

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How do you handle change management in a cross-functional team setting?

In your response, emphasize your communication skills and ability to engage team members during times of transition. Share examples of initiating change management initiatives, facilitating training sessions, and gathering feedback to ensure team alignment on new processes or systems.

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What metrics do you consider essential for measuring PLM effectiveness?

When discussing metrics, mention key performance indicators (KPIs) such as time-to-market, product quality assessments, and customer feedback scores. Explain how you track these metrics and your approach to using this data to drive continuous improvement in PLM processes.

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How have you contributed to knowledge management within a product team?

Highlight specific examples of how you have developed or maintained a knowledge management system, such as creating documentation, organizing training sessions, or facilitating knowledge-sharing workshops. Your answer should demonstrate your commitment to fostering a learning culture within your team.

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What methods do you use to build relationships with external PLM communities?

Discuss the importance of networking within the PLM community, sharing experiences, and bringing best practices into your organization. Provide examples of industry events you’ve attended or collaborations you’ve initiated to enhance your company’s PLM capabilities.

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Can you share an example of a successful PLM improvement initiative you've led?

When answering, detail a specific initiative you led, the challenges faced, the actions you took, and the measurable outcomes achieved. This will illustrate your problem-solving skills and ability to drive impactful change within the PLM framework.

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How do you ensure alignment of PLM processes with organizational goals?

In your response, talk about setting clear objectives that align with broader business strategies. Highlight your experience in collaborating with different teams to ensure everyone is on the same page and how you adjust PLM processes based on feedback and strategic shifts.

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What role does mentorship play in your approach to product management?

Discuss your belief in the importance of mentorship for developing future leaders in product management. Share specific examples of mentorship programs you've initiated or participated in and the positive impact these have had on both mentees and the organization.

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How do you approach conflict resolution within a project team?

Share your strategies for addressing conflict, such as open communication, actively listening to all parties involved, and facilitating a discussion to find common ground. Providing an example where you successfully resolved conflict will strengthen your response.

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What is your experience with automating PLM processes?

Detail any previous experiences with automation projects within PLM, discussing the tools or technologies you have used. Explain how these enhancements improved operational efficiency, reduced manual work, or increased accuracy within the PLM framework.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, on-site
DATE POSTED
April 3, 2025

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