Senior Manager, Product Solution Design - job 15 of 21

The Senior Manager, Product Solution Design at Visa is responsible for technical solutioning and client engagement surrounding Visa's Commercial Solutions. This includes working with sales teams to support pre-sales engagements, delivering technical sales solutions, collaborating with partners on onboarding processes, and optimizing product offerings for business needs. You will also facilitate discovery sessions, develop tailored solutions, and act as a subject matter expert to address stakeholder inquiries.

To qualify for the Senior Manager, Product Solution Design role at Visa, candidates should possess extensive experience in client management, product development, and a solid understanding of B2B payment solutions. A technical background in payment systems, coupled with strong interpersonal skills and a problem-solving mindset, is essential. Proven creative thinking and leadership abilities are also key to inspire and drive your team.

In the Senior Manager, Product Solution Design role, you will support clients by leading discussions to understand their specific business requirements and developing custom solutions that leverage Visa's capabilities. You will provide guidance on onboarding processes and drive the integration of payment solutions, ensuring that clients realize the full business value of our offerings.

Visa fosters a collaborative and innovative work culture as a Senior Manager, Product Solution Design. You will be part of a dynamic team that values creativity and hands-on problem-solving. The hybrid work model provides flexibility, allowing you to balance remote work with in-office engagement, promoting teamwork and knowledge sharing among colleagues.

Visa offers various opportunities for professional development for Senior Managers in Product Solution Design. This includes access to training programs, mentoring from industry experts, and participation in workshops and conferences related to fintech and B2B payments. Employees are encouraged to stay ahead of industry trends while enhancing their skills to ensure growth and success in their careers.

When answering this question, highlight specific projects where you successfully delivered B2B payment solutions, detailing your role in product development, client engagement, and any challenges you overcame. Use metrics or results to showcase your impact, emphasizing how your solutions met clients' specific needs and drove business growth.

To effectively communicate between technical teams and clients, I focus on clear and concise messaging tailored to the audience. I advocate for building strong relationships with stakeholders, utilizing regular check-ins and feedback loops to address any concerns. Additionally, using visuals and documentation can help clarify technical concepts for clients that may not have a technical background.

Select a specific challenge and walk through the context, actions taken, and results achieved. Explain how you identified the issue, strategized a solution, and engaged with the client throughout the process. Highlight your problem-solving skills and how this experience prepared you to handle similar challenges in the future.

I employ various strategies, such as conducting detailed discovery sessions and workshops with clients to foster open dialogue. Additionally, I leverage surveys, interviews, and stakeholder discussions to capture comprehensive insights into their needs. This thorough understanding allows me to design solutions that align closely with their business objectives.

Prioritization hinges on understanding client needs and urgency. I assess projects based on the potential impact on revenue, customer satisfaction, or brand relationship. By collaborating with my team and clients, I establish clear timelines and communicate openly about constraints to ensure everyone is aligned and expectations are managed.

My approach centers on education and engagement. I believe in providing comprehensive training and resources, coupled with strong support systems to guide clients through implementation. Highlighting the proven benefits of new solutions through case studies builds confidence and encourages adoption among stakeholders. Continuous feedback and iteration can help refine the experience.

I stay informed on industry trends by subscribing to relevant publications, attending webinars, and joining professional organizations. Engaging in discussions with thought leaders and attending conferences allows me to gain insights into emerging technologies, which I can then translate into innovative solutions for clients.

Discuss specific experiences where you have worked on API integrations, emphasizing your role in the process, the technical challenges faced, and how you contributed to successful outcomes. Highlight any key integrations that improved efficiency or enhanced client capabilities, demonstrating your understanding of the technical and business aspects involved.

When addressing client feedback about product weaknesses, I first ensure active listening to fully understand their concerns. I take their feedback seriously and communicate transparently about potential solutions. By collaborating with internal teams to gather insights, I aim to present actionable solutions back to clients, fostering a trusting relationship while improving product offerings.

Data is a cornerstone of my decision-making processes. I analyze metrics and feedback to inform solution design, assessing performance, client satisfaction, and market trends. This analytical approach allows me to make informed decisions, ensuring that the solutions developed not only meet but exceed client expectations and align with business objectives.