Senior Manager, Risk Consulting

As a Senior Manager of Risk Consulting at Visa, your key responsibilities will include identifying and prioritizing market opportunities for Visa’s risk and authentication solutions in real-time payments, engaging with clients to understand their objectives and challenges, developing relationships with stakeholders, and analyzing the performance of Visa’s risk solutions. You will also collaborate with global teams to share insights and support the development of go-to-market strategies.

To qualify for the Senior Manager, Risk Consulting role at Visa, candidates should possess a Bachelor’s degree in a relevant field, along with 10-12 years of experience in risk management, preferably within the RTP ecosystem. Experience in product management and a working knowledge of the retail fraud landscape are also essential. Strong problem-solving skills and the ability to collaborate with cross-functional teams are crucial for success in this position.

Visa values strong analytical and organizational skills in a Senior Manager of Risk Consulting. Candidates should have the ability to adapt strategies based on data and emerging trends, excellent influencing skills, and experience in client-facing roles. A fundamental understanding of Visa's Security and Authentication Products, specifically Visa Risk Manager, is also highly beneficial.

For the Senior Manager, Risk Consulting role at Visa, employees will work in a hybrid model, splitting their time between remote work and office presence. Specifically, they are expected to be in the office three set days a week, determined by leadership, which encourages collaboration while offering the flexibility of remote work.

The team culture for a Senior Manager, Risk Consulting at Visa is dynamic and collaborative. Employees are encouraged to innovate, share insights, and contribute actively to projects. The environment promotes strong teamwork, adaptability, and a commitment to achieving strategic goals together while maintaining a focus on personal and professional growth.

When prioritizing market opportunities in risk management, it's essential to analyze data and customer feedback. I focus on quantifying potential ROI for different projects while considering industry trends and compliance challenges to ensure that our solutions align with both client needs and Visa’s strategic objectives.

In a previous role, I led an initiative to enhance our fraud detection algorithms based on real-time data analysis. By collaborating closely with data scientists and engaging with clients for feedback, we managed to reduce false positives significantly, improving user experience while strengthening our risk solution's reliability.

Building relationships with stakeholders requires proactive communication and consistent follow-up. I prioritize regular check-ins, engage stakeholders in discussions about their needs, and provide updates on how our risk solutions can address their challenges, ensuring they feel valued and heard.

To stay updated on trends in risk management, I subscribe to various industry publications, participate in webinars, and connect with other professionals in the field. Additionally, I attend conferences to network and learn about the latest technologies and regulatory changes impacting the risk landscape.

In a challenging client interaction, a key stakeholder was unhappy with the service level regarding our risk solutions. I listened carefully to their concerns, ensured I understood the issues, and worked with my team to develop a customized solution. This approach not only resolved the issue but also strengthened our relationship.

Data is essential for shaping risk management strategies. It helps identify trends, assess performance, and predict potential issues. I rely on both historical data analysis and real-time metrics to inform my approach, enabling informed decision-making and proactive adjustments to our risk solutions.

Developing sales enablement materials requires understanding the target audience and their concerns. I would gather insights from cross-functional teams, including sales, to identify key messaging and develop compelling content that highlights the benefits of our risk solutions, showcasing real-world use cases and client testimonials.

Influencing cross-functional teams often involves crafting compelling narratives that align interests and illustrate the benefits of collaboration. I utilize transparent communication, offer support, and foster a shared understanding of project goals, ensuring stakeholders feel invested in the successful outcome.

Success in risk management initiatives is typically measured using specific KPIs such as reduction in fraud incidents, improved client satisfaction rates, and the effectiveness of our solutions in mitigating threats. Regular performance reviews and feedback sessions are critical to understanding our impact.

My experience with Visa's Risk Manager product involves implementing it in various projects to enhance fraud detection. I have collaborated closely with teams to optimize its functionalities, leveraged its analytical capabilities to develop targeted risk strategies, and ensured effective client training for successful adoption.