Senior Manager, Sales Learning Consultant, FI, CMS, and EMF North America - job 16 of 20

The Senior Manager, Sales Learning Consultant at Visa is responsible for acting as a performance consultant, focusing on stakeholder management, consulting execution, and facilitating effective learning experiences in North America. Key responsibilities include collaborating with sales teams to identify learning gaps, developing training roadmaps, and marketing Visa University's solutions to stakeholders. Additionally, this role involves serving as a master trainer and overseeing vendor management related to learning initiatives.

Candidates for the Senior Manager, Sales Learning Consultant position at Visa should possess deep business acumen, experience in the sales lifecycle and consultative selling, and expertise in adult learning principles, particularly using the ADDIE model. Familiarity with the payments industry and FinTechs is advantageous. Excellent communication skills, an ability to influence stakeholders, and a passion for innovative learning experiences are also essential.

The Senior Manager, Sales Learning Consultant supports Visa's commercial strategies by collaborating closely with various teams to identify learning gaps and design strategic learning initiatives that optimize Visa's approach to market. By providing feedback and insights from the North America region to the Global Learning teams, this role ensures that the learning plans reflect both regional needs and global standards.

Visa offers a dynamic and innovative work environment for the Senior Manager, Sales Learning Consultant role, characterized by collaboration with talented professionals across various functions. The hybrid work model enhances work-life balance, and Visa's commitment to driving change through learning initiatives fosters a culture of continuous improvement and innovation, making it an appealing workplace for passionate individuals.

Essential skills for success as a Senior Manager, Sales Learning Consultant at Visa include strong stakeholder management, exceptional facilitation abilities, and deep consulting expertise. Proficiency in analyzing performance gaps, leveraging sales insights, and effectively marketing learning solutions is also crucial. Additionally, being adaptable and open to new technology and innovative learning techniques will enable success in this role.

When answering this question, highlight specific examples of how you've successfully managed relationships with key stakeholders. Discuss methodologies you've used to ensure that training programs align with business objectives. Emphasize your ability to communicate effectively and influence decisions among senior management.

In your response, discuss your approach to conducting needs assessments by leveraging performance data, employee feedback, and discussions with management. Show your understanding of various learning diagnostics like surveys or focus groups to collect insights that inform training initiatives.

Discuss your use of adult learning principles and interactive techniques to create engaging training sessions. You might talk about incorporating technology, simulations, or real-world scenarios to enhance learning outcomes. Highlight the importance of creating a supportive environment that encourages participation.

Talk about your familiarity with each stage of the ADDIE model—Analysis, Design, Development, Implementation, and Evaluation. Provide examples of how you've applied this model to create successful training programs and how it helped in refining curriculum based on learner feedback.

Provide a detailed example of a situation where your input led to a significant change. Discuss the background, your role, the actions you took, and the ultimate impact of the change on the organization. This showcases your ability to drive change through effective consultation.

Answer this question by discussing your analytics-based approach to align learning solutions with business goals. Emphasize the importance of collaboration with stakeholders to ensure that learning initiatives are not only effective but also support the overarching strategy of the organization.

Articulate your strategy for measuring effectiveness, including defining key performance indicators (KPIs), collecting feedback, and utilizing analytics to assess the impact of training. Mention how you use this data to iterate and improve training programs continually.

Discuss your commitment to continuous learning through various channels such as attending workshops, networking with industry professionals, and following thought leaders in sales training. Mention specifics about how staying updated helps you implement innovative and relevant learning solutions.

Provide a step-by-step outline of your process, from initial research and stakeholder engagement through design, development, implementation, and evaluation. Highlight the importance of collaboration and feedback loops throughout the entire project lifecycle.

Emphasize how you leverage technology for both delivery and engagement, such as using Learning Management Systems, virtual training tools, and interactive modules. Highlight specific examples of how technology has improved training effectiveness and learner engagement.