Senior Manager, Sales Learning Consultant, FI, CMS, and EMF North America - job 9 of 20

The Senior Manager, Sales Learning Consultant at Visa has a diverse set of responsibilities, including stakeholder management for North American Financial Institutions, Enablers, and Merchants. This role will involve collaborating with multiple teams to identify learning gaps, creating strategic learning plans, and influencing executive sponsors. Additionally, the role demands expertise in adult learning principles and a strong acumen for consulting, which will help drive the overall development of Visa's commercial learning strategy.

Candidates for the Senior Manager, Sales Learning Consultant role at Visa should possess extensive experience in stakeholder management, consulting execution, and facilitation. A deep understanding of the sales life cycle, consultative selling, and familiarity with the payments industry is essential. Ideally, applicants should have a background in developing strategic learning initiatives and experience working with FinTechs or similar organizations.

The Senior Manager, Sales Learning Consultant position at Visa plays a crucial role in leveraging technology and AI to create innovative learning experiences. This individual will utilize data-driven insights to identify performance gaps and determine the necessary knowledge needs, thereby driving the implementation of effective sales methodologies across the organization.

To excel as a Senior Manager, Sales Learning Consultant at Visa, candidates should have strong communication skills for effective stakeholder engagement, solid business acumen to grasp organizational goals, and mastery in adult learning principles. Additionally, the role requires the ability to market learning solutions and collaborate effectively with cross-functional teams to enhance overall sales competency models.

The work environment for the Senior Manager, Sales Learning Consultant at Visa is hybrid, offering flexibility in work location. While collaborating with stakeholders and delivering impactful learning experiences, this role also involves regular engagement with in-office activities, which will be clarified by the hiring manager. Emphasizing a culture of continuous learning and collaboration, the environment fosters engagement and innovation.

In answering this question, it’s important to highlight your past experiences with building partnerships and aligning learning initiatives with organizational goals. Share specific examples of how you've identified learning gaps and implemented strategies that don't just meet the needs of stakeholders but also drive measurable improvements in sales outcomes.

Begin by explaining the importance of leveraging data and insights to pinpoint critical performance gaps. Discuss how you would collaborate with different teams to gather feedback and utilize adult learning principles to create tailored solutions that align learning initiatives with business objectives.

In your response, reference your familiarity with various sales training methodologies, such as the IDDEA Sales Methodology mentioned in the job description. Explain how you have used these methodologies to develop training that resonates with diverse audiences, resulting in sustainable behavior change and improved sales performance.

Share specific tools and technologies you've leveraged to deliver training and track outcomes. Discuss instances where you integrated AI or digital platforms to provide an engaging, interactive experience that boosted learning retention and application in real-world scenarios.

Provide an example where you successfully influenced change through effective communication and data-driven insights. Discuss how you created buy-in by aligning the learning initiative with the organization’s strategic objectives and showcasing its potential impact on sales performance.

Talk about the systems you put in place for feedback collection, performance measurement, and strategic adjustments based on learner outcomes. Emphasize the importance of an iterative approach to training where modifications are made in response to performance metrics and participant feedback.

In your answer, discuss techniques you’ve employed to create an inclusive learning environment, such as using interactive tools, fostering discussions, and ensuring that learning is participatory instead of lecture-based. Provide an example where you enhanced virtual capabilities to ensure effective knowledge transfer.

Describe your view on creating an effective change management strategy by emphasizing the importance of stakeholder alignment, clear communication, and ongoing support. Reference specific instances where you garnered sponsorship from leadership to drive initiatives forward.

Discuss your understanding of adult learning principles and how you’ve applied them to design training programs that cater to learners’ unique needs. Provide specific examples that illustrate your capability to develop meaningful, relevant content that engages adult learners.

In your response, indicate the metrics you believe are essential for evaluating the effectiveness of your training programs, such as participant feedback, knowledge retention rates, and performance improvements post-training. Share how you’ve used these metrics to refine and enhance your initiatives over time.