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Senior Manager, Social Program Manager - job 6 of 20

The Sr. Manager, Social Program Manager is part of the Global Content Strategy, Development & Distribution team, reporting to the Director of Creative Operations. This individual will be part of a global team responsible for developing and scaling best-in-class social content on behalf of Visa’s marketing positioning and voice.   

This individual will combine program management expertise with deep understanding of social platforms and creative to plan, execute and deliver high-impact social content and campaigns. This person should have passion and experience in  

  • Project Planning and Management: Producing complex social-first projects from concepting to delivery by developing detailed project plans, schedules, and timelines to ensure work is completed on time, within scope, and to the highest quality standards. 

  • Team Coordination - Coordinating with internal teams (Strategy, Creative, Production, Brand, Sponsorship, etc.) and external partners and agencies to assign tasks, manage workflows, and ensure seamless collaboration throughout the project lifecycle.  

  • Quality Assurance -  Monitoring, reviewing, and evaluating content to ensure it meets brand guidelines, quality standards, and project requirements, while educating stakeholders and agencies on necessary processes and guidelines. 

  • Risk Management - Identifying potential project risks and proactively developing mitigation strategies. 

  • Communication -  Maintaining clear and consistent communication with all stakeholders, providing regular project updates and status reports. 

  • Process Improvement - Evaluating and refining project management processes to enhance efficiency and effectiveness continually. 

  • Technology - Some knowledge of the following PM Tools - Wrike, Asana, Notion or MS Project Manager 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$115000 / YEARLY (est.)
min
max
$100000K
$130000K

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What You Should Know About Senior Manager, Social Program Manager, Visa

If you're an innovative thinker with a knack for social content and a passion for project management, Visa has an exciting opportunity for you as a Senior Manager, Social Program Manager in San Francisco! Join our Global Content Strategy, Development & Distribution team and take charge of creating cutting-edge social content that aligns with Visa’s marketing voice. In this dynamic role, you’ll be leveraging your expertise to manage complex social-first projects, ensuring they meet our high-quality standards from concept to delivery. You’ll be the cornerstone of our team, coordinating with various internal departments such as Strategy, Creative, and Production, while also liaising with external partners. Your ability to keep communication flowing will be vital as you provide regular updates and monitor project timelines. You’ll be responsible for quality assurance, ensuring all content adheres to our brand guidelines while also engaging in continuous process improvement. If you have experience with project management tools like Wrike, Asana, or MS Project, and a passion for refining workflows, this hybrid role offers an exciting challenge to elevate our social initiatives. Let’s transform Visa’s social presence together!

Frequently Asked Questions (FAQs) for Senior Manager, Social Program Manager Role at Visa
What are the key responsibilities of the Senior Manager, Social Program Manager at Visa?

The Senior Manager, Social Program Manager at Visa will oversee the development and delivery of high-impact social content and campaigns. Key responsibilities include project planning and management, coordinating with internal teams and external agencies, ensuring quality assurance of content, managing project risks, and continuously improving project management processes.

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What qualifications are needed for the Senior Manager, Social Program Manager position at Visa?

To be successful as a Senior Manager, Social Program Manager at Visa, candidates should have extensive experience in project management, a deep understanding of social platforms, and strong communication skills. Familiarity with project management tools such as Wrike, Asana, or MS Project is preferred, alongside a background in social content creation and strategic planning.

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How does the Senior Manager, Social Program Manager contribute to Visa’s marketing efforts?

The Senior Manager, Social Program Manager plays a crucial role in shaping Visa’s social marketing strategy by producing creative social-first projects that enhance the company's online presence. This involves designing content that resonates with the brand's voice and effectively engages audiences across various social platforms.

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What skills are important for the Senior Manager, Social Program Manager role at Visa?

Essential skills for the Senior Manager, Social Program Manager at Visa include project management expertise, strong team coordination abilities, knowledge of social media trends, excellent communication skills, and a proactive approach to risk management, all of which contribute to the successful execution of high-quality social content.

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What is the work environment like for a Senior Manager, Social Program Manager at Visa?

The work environment for the Senior Manager, Social Program Manager at Visa is hybrid, combining both remote and in-office work. This position requires collaboration with various teams and external partners, emphasizing an adaptive and communicative culture while fostering innovative project execution.

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Common Interview Questions for Senior Manager, Social Program Manager
What project management methodologies are you familiar with as a Senior Manager, Social Program Manager?

In interviews, discuss your experience with Agile, Waterfall, or any other methodologies you've applied in managing social content projects. Share specific examples of how these methodologies helped deliver successful outcomes.

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Can you describe a successful social campaign you managed and your role in it?

When answering this question, highlight a particular social campaign, detailing your contributions from concept to execution. Explain how you coordinated with teams, managed timelines, and overcame challenges to achieve success.

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How do you ensure quality in social content?

Discuss your process for quality assurance, such as reviewing content against brand guidelines and performing peer reviews. Provide an example of how you’ve successfully implemented quality checks in past projects.

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How do you manage communication with stakeholders during a project?

Elaborate on your methods for maintaining clear communication, including regular updates, meetings, and project status reports. Share specific tools or techniques you use to keep stakeholders informed and engaged.

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What tools do you prefer for project management and why?

Mention tools like Wrike, Asana, or Notion that you’re experienced with, explaining how each tool enhances your project management capabilities. Offer specific instances where these tools have streamlined your workflow.

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How do you handle project risks and potential delays?

Explain your approach to identifying risks early in the project lifecycle and the strategies you use to mitigate those risks. Provide an example of a challenge you’ve faced and how you successfully navigated it.

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What role does creativity play in your management of social projects?

Describe how you encourage creativity within your team while still adhering to objectives and timelines. Discuss how creative solutions have positively impacted your past projects.

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How do you measure the success of a social content campaign?

Talk about the key performance indicators (KPIs) you track, such as engagement rates, shares, and conversions. Share any tools you utilize for analytics and how you apply these insights to future campaigns.

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What strategies do you use for team coordination on complex projects?

Discuss specific strategies for team coordination, such as regular check-ins, collaborative tools, and clear role delineation. Provide an example of a complex project where your coordination skills led to its success.

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How do you stay updated on social media trends and best practices?

Share your methods for staying informed about the latest social media trends, such as following industry leaders, participating in webinars, or engaging with online communities. Discuss how this knowledge impacts your project management approach.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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