Sr. Manager - job 2 of 24

The Sr. Manager at Visa Technology & Operations LLC primarily focuses on monitoring processing to ensure timely delivery and availability. This role involves detecting and resolving issues, performing root cause analysis, and facilitating maintenance activities. Additionally, the manager is responsible for planning and executing changes, running problem bridges, and providing support to a team of Site Reliability Engineers.

Candidates for the Sr. Manager role at Visa Technology & Operations LLC should possess extensive experience in operations, project management, and team supervision. Strong analytical and troubleshooting skills are essential. A background in IT or a related field, along with a proven track record of leadership and improvement initiative, will enhance your application.

Yes, the Sr. Manager position at Visa Technology & Operations LLC requires the individual to provide 24x7 on-call support as per the duty roster. This is an essential aspect of ensuring that operational issues are promptly addressed, maintaining the reliability of our services.

The Sr. Manager role at Visa Technology & Operations LLC typically involves domestic travel of about 5%-10%. This travel may be required for team meetings, site visits, or collaborating with other operations teams within the company.

As a Sr. Manager at Visa Technology & Operations LLC, you'll be responsible for supervising the work of Senior and Staff Site Reliability Engineers. This includes providing guidance, facilitating knowledge transition, and identifying opportunities for team improvement and skill development.

In preparing to answer this question, discuss specific systems you've monitored in the past, the tools you used, and the outcomes achieved. Emphasize your ability to detect issues quickly and your methodology for ensuring timely execution and delivery.

A strong answer will articulate a systematic approach to root cause analysis. Discuss specific techniques you’ve used, such as the '5 Whys' or fishbone diagrams, highlighting how these methods led to effective problem resolution in previous roles.

Describe your leadership style and how you foster an environment of collaboration and accountability. Provide examples of how you’ve motivated team members and ensured they meet their objectives while supporting their professional growth.

Prepare a detailed example that illustrates your planning process and execution strategy. Highlight your ability to adhere to processes while also considering team input and managing any resistance to change.

Discuss the tools or metrics you utilize to analyze performance gaps and how you determine the most impactful areas for improvement. This indicates your strategic thinking and operational insight.

Explain your approach to documentation and knowledge management. Provide instances where your contributions helped enhance the knowledge base, facilitated training, or improved operational efficiency.

Share your experience with on-call rotations and how you effectively managed availability and response efforts. Discuss how you set expectations and prepared your team to handle critical issues.

Compile a list of relevant tools, software, and technologies you have experience using. Relate each to your operational efficiency and management success, and be ready to discuss how you stay updated with industry trends.

Talk about your approach to adhering to established processes and frameworks. Provide examples of how you monitor compliance and address deviations proactively to maintain operational integrity.

Deliver a personalized response that reflects your motivation for joining Visa Technology & Operations LLC. You might focus on the company’s values, your interest in the payment technology industry, and how your skills align with their mission.