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Sr. Manager - Observability Engineering - job 11 of 20

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

  • Design, develop and implement observability solution that is a critical part of Visa’s operational system, while influencing Visa’s internal standards for scalability, security, and reusability 

  • Collaborate multi-functionally to create design artifacts and develop best-in-class observability solutions for multiple Visa technical offerings 

  • Work with key stakeholders in product development, infrastructure and operation team to provide the best quality and high reliability observability solutions that fit their business need.

  • Leverage innovative technologies to build the next generation of tracing and cloud observability solution

  • Lead a team of system and software engineers. Provide coaching and support to achieve highest quality of work.

 

Essential Functions:

  • Works with key stakeholders to gather and refine requirements for tracing and cloud observability solution

  • Develops and designs advanced cloud observability and tracing solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.

  • Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation.

  • Plays a significant role in the development and delivery of new features within a product from end-to-end.

 

The Skills You Bring:

  • Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale

  • Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions

  • Builder: Experience building and deploying modern services and web applications with quality and scalability

  • Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.

  • Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Manager - Observability Engineering, Visa

If you’re an ambitious and driven individual, Visa is looking for a Sr. Manager - Observability Engineering to join our dynamic team in Austin! Here at Visa’s Technology Organization, we’re not just focused on transaction processing; we’re reshaping the very future of commerce with innovative solutions. In this role, you’ll delve into complex distributed systems, focusing on crafting and implementing observability solutions that enhance our operational capabilities. Imagine being at the forefront of new payment flows and robust data solutions that reach billions of users globally. Your main responsibilities will include collaborating with diverse teams to create high-quality observability solutions tailored to specific business needs. You'll have the chance to lead a talented team of engineers, fostering their growth while driving the development of reliable observability systems. What excites us most is your willingness to think outside the box and push the boundaries by implementing cutting-edge technologies. If you thrive in a challenge-rich environment and are eager to make an impact, consider joining us at Visa where your skills can truly shape the digital future of financial transactions!

Frequently Asked Questions (FAQs) for Sr. Manager - Observability Engineering Role at Visa
What are the primary responsibilities of a Sr. Manager - Observability Engineering at Visa?

As a Sr. Manager - Observability Engineering at Visa, your primary responsibilities include designing, developing, and implementing observability solutions critical to Visa’s operational systems. You’ll also collaborate with various teams to create high-quality observability solutions that meet diverse business needs, while influencing Visa’s internal standards for scalability and reusability.

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What qualifications should candidates have for the Sr. Manager - Observability Engineering position at Visa?

Candidates for the Sr. Manager - Observability Engineering role at Visa should exhibit a strong growth mindset and possess experience in building scalable services and web applications. Familiarity with technologies such as Angular, React, Kubernetes, and Docker is a plus. Leadership qualities and the ability to collaborate across multifunctional teams are also crucial for success in this role.

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How does the Sr. Manager - Observability Engineering contribute to Visa’s technology advancements?

The Sr. Manager - Observability Engineering contributes to Visa's technology advancements by leading development efforts in observability solutions that enhance operational efficiency. By leveraging innovative technologies, you will be crucial in designing robust tracing and cloud observability solutions that support Visa’s varied technical offerings and ensure the success of new features from concept to delivery.

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What skills are important for a successful Sr. Manager - Observability Engineering at Visa?

A successful Sr. Manager - Observability Engineering at Visa should possess strong problem-solving skills, a passion for technology, and the ability to challenge the status quo. Experience in modern web applications and collaborative teamwork in Agile environments will greatly enhance your effectiveness in this role. Continuous learning and a proactive approach to technology adoption are also essential.

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Is prior experience in payments technology necessary for the Sr. Manager - Observability Engineering role at Visa?

While experience in payments technology can be beneficial for the Sr. Manager - Observability Engineering role at Visa, it is not a strict requirement. We value diverse backgrounds and skills; candidates with strong technical capabilities and a willingness to learn can excel in the role even if they haven't previously worked in payments technology.

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Common Interview Questions for Sr. Manager - Observability Engineering
Can you describe your experience with observability solutions?

When answering this question, highlight specific examples from your past roles where you developed or implemented observability solutions. Discuss the technologies used, the challenges faced, and what you learned from those experiences.

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How do you prioritize tasks when managing multiple projects?

In your response, explain how you assess project importance, deadlines, and resource availability. You might mention using project management tools or methodologies that help you stay organized, prioritizing tasks that align with overall business goals.

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What techniques do you use to ensure your team delivers high-quality solutions?

Here, it’s important to discuss your approach to quality assurance, such as code reviews, testing practices, and continuous integration processes. Sharing specific metrics you track to assess quality will strengthen your answer.

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How do you handle disagreements within your team?

Talk about fostering open communication and collaboration as a leader. Discuss techniques you’ve used to mediate disputes, such as promoting constructive feedback or hosting team discussions to find common ground.

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What are some of the challenges you've faced when implementing new technologies?

Reflect on specific challenges, such as resistance to change or integration issues, and explain how you overcame them. It’s useful to emphasize your problem-solving skills and ability to adapt to new situations.

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How do you ensure proper documentation of your projects?

Describe your standards for documentation and the tools you use to maintain it. Highlight your belief in the importance of clear documentation for future reference and onboarding new team members.

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What strategies do you use to keep your team motivated?

Share your methods for motivating your team, such as setting clear goals, celebrating achievements, or providing opportunities for professional development. Emphasize your commitment to creating a positive work environment.

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How do you approach learning new technologies?

Discuss your proactive learning strategies, such as online courses, tutorials, or attending tech meetups. Share specific technologies you've recently explored and how they've impacted your work.

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Can you give an example of a successful project you've led?

Prepare an example that showcases your leadership and technical skills. Discuss the project’s goals, your approach, the obstacles faced, and the successful outcome using measurable results to illustrate success.

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How do you handle customer feedback related to observability solutions?

Explain your process for collecting and analyzing customer feedback. Emphasize your commitment to using that feedback to drive improvements in observability solutions and enhance user experience.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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