Sr. Product Manager, Fraud and Risk Solutions - job 18 of 21

As a Sr. Product Manager at Visa, your main responsibilities include managing merchant-facing fraud and risk solutions, leading client engagements to gather feedback, performing data and process analysis to assess product performance, creating detailed client counseling documents, and developing comprehensive implementation guides. Your aim will be to ensure client satisfaction and successful product usage.

To qualify for the Sr. Product Manager role at Visa, you should possess excellent communication and analytical skills, have significant product management experience, and be adept at managing multiple projects simultaneously. Experience in the fraud and risk solutions field and a proven ability to translate complex concepts into simple messages will be advantageous.

In the Sr. Product Manager position at Visa, you'll engage with clients through various channels, including live sessions and written communications. This role emphasizes gathering the voice of the customer to understand their specific needs while ensuring that our product offerings resonate with their expectations.

Yes, the Sr. Product Manager role at Visa may occasionally require travel to client sites, industry events, and other Visa locations globally. The travel expectations will align with client needs and business objectives.

The Sr. Product Manager at Visa enjoys a hybrid working environment, allowing for flexibility between remote work and in-office collaboration 2-3 days a week. This setup fosters teamwork while also giving you the autonomy to manage your work efficiently.

In product management, prioritization is key. I typically assess tasks based on their potential impact on client satisfaction, alignment with business goals, and urgency. Tools like the Eisenhower Matrix help in categorizing tasks and maintaining focus on what truly matters.

Certainly! In my previous role, I developed a structured client feedback loop that involved regular surveys and one-on-one interviews. This process not only improved product development but also strengthened client relationships, leading to increased satisfaction rates.

I believe in establishing clear communication channels and setting shared goals among cross-functional teams. Regular meetings, collaboration tools, and fostering an environment where everyone feels heard can significantly enhance teamwork and project outcomes.

Success can be measured through various KPIs such as client satisfaction scores, product adoption rates, and revenue generated. Additionally, I believe tracking feedback and conducting post-implementation reviews help gain valuable insights for future improvements.

I prefer using tools like JIRA for project management due to its flexibility in tracking tasks and workflows, along with Trello for visualizing project progress. Additionally, using analytics tools helps in gaining deeper insights into product performance.

I approach difficult conversations with empathy and transparency. I ensure that I listen actively to their concerns and provide them with clear, constructive solutions. Building trust through honesty is crucial for maintaining positive client relationships.

Data analysis has been a core component of my product management experience. I often use analytics platforms to evaluate product performance metrics and derive actionable insights that inform strategic decision-making and improved product offerings.

I regularly follow industry publications, participate in webinars, and attend conferences to stay informed about the latest trends and best practices. Networking with other professionals in the field also provides valuable insights into evolving market demands.

To ensure products meet client expectations, I maintain open lines of communication with clients throughout the product lifecycle. This includes gathering feedback for continuous improvement and adapting the product based on the insights gathered.

I am driven by the challenge of solving complex problems and delivering meaningful solutions that improve client experiences. The opportunity to influence product development and see the positive impact on clients fuels my passion in product management.