Sr. Product Manager, Fraud and Risk Solutions - job 9 of 21

As a Sr. Product Manager in Visa’s Fraud and Risk Solutions, your responsibilities will revolve around managing merchant-facing products and ensuring their efficient implementation. This includes performing detailed data analysis to summarize key findings, leading client interactions to gather feedback, and creating thorough documentation that enhances client success. You will also play a pivotal role in client counseling and promoting internal understanding of Visa's risk solutions.

To excel as a Sr. Product Manager at Visa, candidates should possess excellent communication and presentation abilities, strong analytical skills, and the capability to manage multiple projects efficiently. Experience in product management and a deep understanding of client needs are crucial, along with creativity in problem-solving and a strategic mindset. Flexibility and the ability to engage with diverse stakeholders are also highly valued.

The Sr. Product Manager contributes to client success by ensuring that Visa’s fraud and risk solutions are effectively implemented and utilized. By engaging with clients, understanding their needs, and providing tailored counseling and documentation, you will help clients leverage key features of the products. Your role also involves gathering client feedback to continually improve product performance and enhance overall satisfaction.

The hybrid work arrangement for the Sr. Product Manager at Visa will involve alternating between remote work and working from the office. Employees are expected to be in the office 2-3 days a week, as determined by leadership, with a general expectation of being in the office 50% or more of the time based on business needs. This structure aims to provide a balance of collaboration and flexibility.

Yes, as a Sr. Product Manager at Visa, the role may require occasional travel to client sites, industry events, and Visa locations around the globe. This travel allows for deeper engagement with clients and partners, ensuring a thorough understanding of their needs and how Visa’s risk solutions can best serve them.

When answering this question, focus on specific projects where you managed products related to fraud and risk. Highlight your analytical skills, how you collaborated with cross-functional teams, and any successful implementations you led. Tailor your response to demonstrate your alignment with Visa’s goals in this area.

Share your strategies for conducting client interviews and surveys to gather feedback. Explain how you analyze this feedback and the steps you take to prioritize and implement changes in product features. Highlight your communication skills, as effective collaboration is key in this process.

Discuss the data analysis tools and methodologies you utilize to track product performance metrics. Provide examples of how you’ve interpreted data, identified trends, and communicated insights to stakeholders to improve product offerings.

Explain your approach to time management and prioritization, such as using project management software or creating a priority matrix. Provide examples of how you have successfully juggled multiple projects and ensured timely delivery.

Reflect on your past work in generating user manuals, implementation guides, and other product documentation. Emphasize the importance of clear communication to enhance user understanding and success with the product. Show the interviewers that you pay attention to detail and ensure user-centric design.

Discuss your experience in creating and delivering presentations, workshops, or training sessions. Explain how you assess the audience's knowledge level and tailor your materials to ensure effective understanding and engagement.

Talk about your proactive approach to client management, including regular check-ins and feedback sessions. Highlight how you resolve potential issues swiftly and your commitment to adapting the product based on client needs.

Provide a detailed example of a past project, including the challenges faced, how you overcame them, and the measurable outcomes. Emphasize the teamwork, communication, and resourcefulness that contributed to the project's success.

Describe your conflict resolution skills and how you stay calm and focused during challenging client interactions. Offer specific examples of how effective communication skills and empathy helped you resolve a client issue.

Share your passion for product management and the satisfaction you derive from delivering value to clients. Highlight your drive for continuous improvement and your enthusiasm for innovations in fraud and risk management, particularly as they pertain to Visa’s mission.