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Sr. Product Manager - OnDemand Services - job 6 of 20

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Client Services provides a world-class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The OnDemand Services product organization within Client Services is responsible for developing and implementing online services to clients, through cloud-based experiences that drive client self-service. Our team works with functional leaders in Client Services, plus Product and Technology, to develop end-to-end experience across Visa’s client-facing portals, such as Visa Online and Visa Support Hub.

The Senior Product Manager role requires market problem and client experience assessment, product requirements definition, and working with development teams to help deliver product enhancements. We are looking for a senior product manager who champions a digital-native mindset and is passionate about developing web + digital service experiences.

Key Responsibilities

Drive the tactical delivery of client and company migrations to our support platforms, defining product and market requirements by understanding the needs of clients and strategy from Senior Director
Establish detailed business requirements and specifications for existing and new services and products. Create user stories and document product requirements, develop well-formed features specifications and acceptance criteria
Work with UX + CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
Monitor day to day performance of our platforms, analyze trends, create, and lead initiatives that will improve customer experiences
Collaborate with cross-functional development team (Client Services, Product, Technology, UX Design) to define key milestones such as development, testing, integration, design, client support, and product delivery.
Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
Analyze data to provide actionable product insights and define product capabilities, assessment of operational data required
Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value
Provide support to the various internal customer support teams to help streamline product rollout
Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)

This is a hybrid position. Days in office will be determine with the hiring manager and team.

Average salary estimate

$120000 / YEARLY (est.)

min

max

$100000K

$140000K

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What You Should Know About Sr. Product Manager - OnDemand Services, Visa

As a Senior Product Manager - OnDemand Services at Visa in Austin, you'll be stepping into a critical role that drives the innovative journey for our clients. You'll collaborate with our talented Client Services team to create seamless online services and cloud-based experiences that make client self-service a breeze. Imagine spearheading the development of features that transform how our clients interact with Visa Online and Visa Support Hub! Your day-to-day responsibilities will include driving the tactical delivery of client migrations to our support platforms, all while gathering insights to define product requirements and specifications. A big part of your job will be about ensuring that what we develop aligns perfectly with user needs and expectations. By working closely with our UX and CX teams, you’ll help translate client requirements into attractive and functional mockups. You'll monitor the performance of our platforms to identify trends and foster initiatives that enhance customer experience. As a leader who champions digital-native solutions, you're not just reacting but proactively pinpointing gaps in our offerings and driving impactful solutions that create business value. Plus, as a hybrid role, you can enjoy flexibility while still collaborating face-to-face with an incredible team dedicated to delivering world-class service. So if you're passionate about developing cutting-edge web and digital service experiences and want to play a pivotal role in shaping the future at Visa, we'd love to hear from you!

Frequently Asked Questions (FAQs) for Sr. Product Manager - OnDemand Services Role at Visa

What are the primary responsibilities of a Sr. Product Manager - OnDemand Services at Visa?

The Senior Product Manager - OnDemand Services at Visa is responsible for driving client migrations to the support platforms, establishing detailed business requirements, creating user stories, and collaborating with UX and cross-functional teams. This role also involves monitoring platform performance, analyzing trends, and leading initiatives that enhance customer experiences.