Sr. Site Reliability Engineer, Product Reliability Engineering - Middleware - job 3 of 21

As a Sr. Site Reliability Engineer on the Product Reliability Engineering Middleware team at Visa, your core responsibilities include designing for reliability, implementing solutions for middleware services' availability, automating monitoring and incident response, leading investigations into technical issues, and driving innovation towards cloud-native solutions. Your work will ensure seamless transactions for millions globally.

To thrive as a Sr. Site Reliability Engineer at Visa, candidates should possess a strong background in engineering, particularly in systems design, cloud solutions, and automation processes. Experience dealing with complex systems and a passion for problem-solving and mentoring are essential. Familiarity with incident management and a commitment to driving innovation will also significantly support your success in this role.

Visa is committed to professional growth for Sr. Site Reliability Engineers by offering regular learning sessions, mentorship programs, and exposure to cutting-edge technologies. This supportive environment enables you to expand your skill set, develop your career, and stay at the forefront of the industry.

The team culture for a Sr. Site Reliability Engineer at Visa emphasizes collaboration, diverse perspectives, and sustainability. You will find an inclusive environment that promotes work-life balance, encourages knowledge sharing, and nurtures personal growth. Innovation and experimentation are also integral to our culture, making it a dynamic place to work.

The hybrid work model for the Sr. Site Reliability Engineer position at Visa allows for a flexible schedule, with employees expected to work in the office 2-3 days a week based on business needs. This model supports a balance between collaboration and personal work preferences, ensuring you can thrive both at home and in the office.

Share specific examples of projects where you designed systems for reliability, focusing on the strategies you used to ensure service availability and how you approached incident management.

Discuss your approach to managing on-call duties, including how you prioritize tasks, prevent burnout, and maintain communication with your team to ensure seamless support.

Highlight specific automation tools you have utilized for monitoring, deployment, or incident response, and explain how these tools improved system reliability or reduced manual errors.

Describe the root cause analysis process you followed, the techniques used to address the issue, and any long-term solutions implemented to prevent similar incidents.

Explain your communication strategy and methods for working with teams across different areas, emphasizing the importance of shared goals and effective collaboration.

Discuss your familiarity with cloud platforms, specific tools you've used, and how this experience relates to your approach to building reliable middleware solutions.

Detail a specific challenge that required your innovative thinking and problem-solving abilities, including the outcome and any lessons learned.

Identify key performance indicators (KPIs) you track, such as uptime, response times, and incident rates, and explain why these metrics are essential for assessing system health.

Discuss your approach to task prioritization based on factors like impact, urgency, and team dependencies, ensuring that you address critical issues efficiently.

Share your passion for problem-solving and how it aligns with your desire to build reliable systems that support global commerce and technology advancements.