Sr. Systems Engineer, Virtualization - job 7 of 30

A Sr. Systems Engineer, Virtualization is responsible for the installation, configuration, maintenance, and troubleshooting of Windows servers and virtual environments. This includes ensuring optimal performance of critical applications by conducting proactive maintenance and engaging in automation activities. Key duties also involve root cause analysis and participating in ITIL processes like incident management.

Candidates for the Sr. Systems Engineer, Virtualization role should possess extensive experience in Windows server administration, virtualization technologies such as ESXi and Hyper-V, and scripting for automation. Familiarity with ITIL practices and a solid understanding of storage environments are essential, along with excellent communication skills.

In the Sr. Systems Engineer, Virtualization position, our hybrid work model allows employees to alternate between remote work and in-office days. Typically, you are expected to work from the office 2-3 predetermined days each week, providing a balanced approach to collaboration and individual focus time.

As a Sr. Systems Engineer, Virtualization, you will be skilled in using tools such as Microsoft System Center Configuration Manager (SCCM), monitoring solutions like Splunk or Netcool, and employing automation scripts with platforms like Ansible. This knowledge is key to supporting a robust Wintel infrastructure.

In this role, the Sr. Systems Engineer, Virtualization will address various incidents, including application outages, system performance issues, and routine operational problems. You'll work closely with the customer support team to resolve these incidents effectively and enhance service quality.

Certainly! When discussing my experience with Windows Server installation and configuration, I focus on specific projects I've worked on, detailing the server versions I've configured (like 2012, 2016, or 2019) and the steps I took to ensure a secure and optimized installation. I also emphasize my understanding of network connectivity and security best practices.

In approaching root cause analysis, I prioritize gathering logs and metrics, using monitoring tools like Splunk. I then categorize the issues to identify patterns and correlations. Collaboration with team members is crucial, as discussing findings can often lead to insights that help quickly identify the core issue.

I have significant experience scripting in PowerShell and other languages to automate routine tasks, such as system updates and backups. I believe in continuously looking for opportunities to lessen manual workloads and improve efficiency, and I'm excited to share specific examples of how I've implemented these solutions.

I am well-versed in ITIL processes, particularly Incident, Change, and Problem Management. I consistently apply these frameworks by documenting incidents accurately and ensuring timely resolutions while adhering to change management protocols. I articulate these examples during interviews to showcase my structured approach to IT service management.

Certainly! In a previous role, I handled a significant service outage due to a networking error. I coordinated with the team to implement a recovery plan while keeping communication open with affected users. I detailed the incident in our tracking tool, ensuring learning points were identified to prevent recurrence.

I stay engaged with the latest trends in virtualization and systems engineering by participating in online communities, attending webinars, and following technology thought leaders. This continuous learning enables me to bring fresh ideas and solutions to my role, and I look forward to discussing specific resources I find valuable.

In managing high-availability environments, I prioritize redundancy, monitoring tools, and regular testing of failover mechanisms. For instance, I often recommend scheduled maintenance periods to test configuration changes without impacting service availability, and I’m eager to share examples of how this has worked in my previous roles.

I've had substantial exposure to various monitoring tools, including Netcool and BMC Patrol, where I've used them to track system performance metrics, manage incidents, and automate alerts. In interviews, I focus on my hands-on experiences and how these tools contributed to proactive system management.

I believe effective team collaboration is vital during incident resolution. I improvise stand-up meetings to gather insights and encourage open communication, ensuring everyone is aligned on the resolution strategy. Sharing experiences during interviews showcases my teamwork skills, particularly in high-pressure situations.

I find one of the most challenging aspects of working in virtualization is ensuring that performance doesn’t degrade as demand increases. This involves actively monitoring resource usage and optimizing configurations. I’m eager to discuss specific instances where I successfully navigated these challenges.