Sr. Technical Program Manager

As a Sr. Technical Program Manager at Visa, the main responsibilities include managing deployment/release windows in both Production and Non-Production environments, collaborating across global business teams, ensuring application security and compliance with PCI/DSS standards, and providing technical guidance on software components for certification and release. You will also be tasked with conducting improvement sessions with stakeholders, managing distributed teams, and executing comprehensive project plans to deliver product features efficiently.

To qualify as a Sr. Technical Program Manager at Visa, candidates should possess at least 5 years of relevant work experience coupled with a Bachelor’s degree. Preferred qualifications include 6 years of experience with an advanced degree or 7 years with a Bachelor’s. Important skills include deployment management for both Production and Non-Production systems, familiarity with software tools such as Git, JIRA, and CI/CD processes, as well as solid understanding of networking and server management.

A Sr. Technical Program Manager at Visa should have proficiency in tools like Git, JIRA, Bamboo, Jenkins, and other SCM tools. It’s essential to understand CI/CD processes and deploy software effectively. Familiarity with infrastructure management tools, monitoring solutions like Splunk, and environments like Kubernetes or Docker is also beneficial to excel in this role.

As a Sr. Technical Program Manager at Visa, compliance with security standards such as PCI/DSS is a critical responsibility. This role involves ensuring that all application security measures are in place and that software components adhere to these compliance requirements. The program manager also provides comprehensive consultations regarding release delivery to anticipate future business and technology directions.

At Visa, a Sr. Technical Program Manager has excellent career growth opportunities. With extensive exposure to innovative technology projects and collaboration across diverse teams globally, you can advance into senior leadership roles in technology management or product strategy. Continuous learning and the implementation of new technologies will also open doors to higher positions within the company as Visa continues to evolve in the payments industry.

To manage risks effectively in technical projects, I prioritize identifying potential issues early in the project lifecycle, developing mitigation strategies, and collaborating closely with stakeholders for regular updates. I also believe in utilizing risk assessment tools and frameworks to quantify risks and ensure proactive communication across teams. This not only helps in balancing risk with project delivery but also fosters a transparent environment.

To ensure timely delivery of software releases, I implement strict project timelines and utilize agile methodologies. I maintain open communication with all stakeholders and set clear expectations for deliverables. By conducting regular check-ins and adapting priorities based on project status, I can keep the teams focused on meeting deadlines without compromising quality.

I have extensive experience implementing CI/CD processes that streamline application deployments. This includes automated testing and integration practices that enhance code quality while enabling rapid release cycles. I also analyze build failures and lead troubleshooting efforts to minimize downtime, ensuring that the continuous delivery pipeline remains efficient and reliable.

I prefer using tools like JIRA for project management due to its robust features for tracking tasks and sprints. Coupled with Confluence for documentation, these tools ensure all project documentation is accessible and collaborative. Additionally, tools like Git for version control streamline team collaboration, allowing us to manage code changes effectively across distributed teams.

In the event of a conflict between team members, I believe in addressing the issue directly but diplomatically. I would facilitate a discussion between the involved parties to ensure that both viewpoints are heard and understood. By focusing on resolution rather than blame, I aim to foster a collaborative atmosphere that aligns team objectives with the project goals.

In one challenging project, a significant delay in the development stage threatened our release timeline. I conducted root cause analysis with the team to identify bottlenecks, reallocated resources, and implemented more frequent progress check-ins. By maintaining transparency with stakeholders and adjusting project scope where necessary, we successfully launched the product on time.

Essential elements of a release management process include comprehensive planning, detailed risk assessments, clear communication channels, and robust testing protocols. It's crucial to have a defined release window, ensure stakeholder approval and establish post-release monitoring to gather feedback for future improvements.

I view feedback from stakeholders as an invaluable resource for project success. To handle this effectively, I create channels for regular feedback sessions, document feedback meticulously, and implement changes where necessary, while also communicating how their input shaped our direction. This collaborative approach helps ensure alignment and strengthens relationships.

I prioritize continuous learning by attending workshops, webinars, and industry conferences. Additionally, I follow leading tech blogs and engage in professional networking groups to stay abreast of industry trends and emerging technologies. This proactive approach enables me to apply new insights to my work, enhancing both my skills and my team's performance.

My experience with stakeholder management involves maintaining strong relationships across various teams and departments. I proactively communicate project updates, manage expectations, and encourage stakeholder engagement throughout the project lifecycle. By understanding their needs and aligning project goals with business objectives, I have effectively ensured stakeholder satisfaction and project success.