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Staff Software Engineer - job 21 of 50

Visa is seeking a dynamic and motivated Staff Software Engineer to join our Post-Purchase Solutions platform within the Value Added Services PD Organization. As a key member of our team, you will play an integral role in helping merchants proactively mitigate and resolve disputes, enhancing the efficiency of their transaction management systems.

In this role, you will be responsible for developing innovative solutions to prevent disputes, quickly resolve issues when they arise, and help merchants defend against chargebacks. You will also work with advanced AI/ML technologies to deliver predictive insights and recommendation systems that drive smarter decision-making for merchants.

Essential Functions: 

  • Platform Development: Develop and maintain scalable, high-performance software for the Post-Purchase Solutions platform, supporting four key products.
  • Dispute Management: Build solutions to help merchants prevent disputes, quickly resolve them, and provide defense strategies against chargebacks, with an emphasis on proactive dispute resolution.
  • AI/ML Integration: Contribute to the development of AI/ML features such as predictive scoring for dispute probability and merchant success, as well as AI-driven workflow management for dispute resolution.
  • Collaboration & Leadership: Work closely with cross-functional teams, including product managers, data scientists, and engineers, to build new products, enhance existing offerings, and support the growth of the platform.
  • Agile Methodology: Work in an Agile environment following SAFe methodology and Scrum framework, participating in two-week sprints with a globally distributed team.
  • Shared Services: Contribute to the development of underlying shared services such as user management, workflow management, and onboarding.
  • Continuous Improvement: Drive improvements in code quality, performance, and scalability, ensuring alignment with Visa’s best practices and SDLC standards.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

NOTE: This role does not support relocation

Average salary estimate

$140000 / YEARLY (est.)
min
max
$120000K
$160000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff Software Engineer, Visa

Visa is on the lookout for an enthusiastic Staff Software Engineer to become a vital part of our Post-Purchase Solutions platform within the Value Added Services PD Organization, right in the heart of Austin. In this exciting role, you'll have the opportunity to help merchants proactively manage disputes and streamline their transaction systems, creating a better experience for businesses everywhere. Your responsibilities will include developing cutting-edge solutions aimed at preventing disputes and swiftly addressing any issues that come up. Plus, you’ll be working with advanced AI/ML technologies to provide predictive insights that empower merchants to make smarter decisions. On a day-to-day basis, you will engage in platform development for scalable, high-performance software while focusing on dispute management strategies and AI integration to foster a robust workflow. Collaboration is key here, as you'll be teaming up with product managers, data scientists, and fellow engineers to innovate and enhance our offerings. With an Agile methodology guiding your work in dynamic two-week sprints alongside a globally distributed team, you’ll also be instrumental in developing shared services that ensure seamless operations. This hybrid role allows you to balance remote work with in-office collaboration, although relocating is not an option. If you’re ready to step into this impactful position at Visa and drive change, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Staff Software Engineer Role at Visa
What are the main responsibilities of a Staff Software Engineer at Visa?

As a Staff Software Engineer at Visa, your main responsibilities revolve around developing innovative software solutions for the Post-Purchase Solutions platform. You’ll focus on dispute management, helping merchants prevent and resolve disputes while contributing to their chargeback defense strategies. This position also includes working with AI/ML technologies to implement predictive insights and optimizing transaction management systems, all while collaborating with various cross-functional teams.

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What qualifications are necessary for a Staff Software Engineer position at Visa?

Candidates looking to join Visa as a Staff Software Engineer should possess a strong background in software development, particularly with experience in high-performance and scalable systems. Proficiency in AI and machine learning technologies is integral, as well as familiarity with Agile methodologies like SAFe and Scrum. A degree in Computer Science or a related field, along with equivalent work experience in the tech industry, will be important qualifications for this role.

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How does collaboration work for a Staff Software Engineer at Visa?

Collaboration for a Staff Software Engineer at Visa is incredibly dynamic. You’ll work closely with product managers, data scientists, and other engineers to build and enhance products. Regular meetings and Agile sprints ensure everyone is aligned, providing you with the opportunity to share ideas and feedback. This collaborative environment is key to driving innovative solutions and supporting the growth of the Post-Purchase Solutions platform.

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What is the working environment like for a Staff Software Engineer at Visa?

The working environment for a Staff Software Engineer at Visa is hybrid, allowing flexibility between remote and office work. You’ll typically work from the office 2-3 days a week as determined by leadership, ensuring you maintain a balance between independent work and valuable in-person collaboration. This setup supports effective teamwork while allowing you the comfort of remote working.

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What kind of technologies will a Staff Software Engineer work with at Visa?

As a Staff Software Engineer with Visa, you'll engage with cutting-edge AI and machine learning technologies that help analyze transaction data and improve dispute management. Additionally, you'll work on scalable software architecture that supports high traffic, ensuring system performance aligns with Visa’s best practices and software development lifecycle standards.

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Common Interview Questions for Staff Software Engineer
What experience do you have with dispute management systems as a Staff Software Engineer?

To effectively answer this question, share specific projects where you developed or improved dispute management systems. Highlight the technologies used, the challenges faced, and your contributions that led to better resolution strategies or decrease in disputes. This showcases your direct relevance to the role at Visa.

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Can you describe your experience with AI/ML technologies in software development?

When discussing your experience with AI/ML technologies, detail any projects where you've integrated these technologies into software solutions, particularly around predictive analytics or automated workflows. Highlight how your contributions enhanced system efficiency or improved user decision-making.

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How do you approach collaboration in a cross-functional team?

Describing your approach to collaboration, emphasize the importance of clear communication and mutual respect. Give examples of how you have successfully worked with product managers and data scientists in past roles, focusing on brainstorming sessions, solution implementation and achieving shared goals.

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What do you know about Agile methodologies and how do you implement them?

Discuss your familiarity with Agile methodologies, particularly SAFe and Scrum. Explain how you've participated in sprints and planning sessions in previous roles, and provide examples of how this agile approach led to successful project outcomes and adaptability to changing requirements.

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What strategies do you use to ensure code quality in your projects?

To answer this, you may want to share specific practices you follow such as code reviews, unit testing, and automated testing. Mention how these practices align with Visa’s focus on best practices in software development, ultimately leading to robust and maintainable code.

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Can you give an example of a challenging problem you faced and how you resolved it?

When answering this question, choose a relevant technical challenge you've encountered in software development, particularly in a high-stakes project. Describe the problem, your thought process, the actions you took, and the outcome. This illustrates your problem-solving approach.

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How do you stay updated with the latest technologies and trends in software engineering?

Outline the steps you take to stay informed on industry trends, such as attending conferences, participating in webinars, following thought leaders in tech, and pursuing continuous learning through online courses. This shows your commitment to professional growth and innovation.

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What software development tools do you prefer and why?

Discuss the tools you prefer, such as version control systems, project management tools, or IDEs, and explain how they enhance your productivity and collaboration. Make connections to how these tools would be beneficial in the Staff Software Engineer position at Visa.

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How would you approach developing a new feature for the Post-Purchase Solutions platform?

In your response, outline a process that includes requirement gathering, collaborating with stakeholders, design considerations, development phases, and implementation. Emphasize the agile methods you would use and how you prioritize user feedback and platform performance.

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How do you handle tight deadlines in your projects?

Share your strategies for managing tight deadlines, such as prioritization, breaking down tasks, and maintaining clear communication with your team. Provide examples of successful projects where you met deadlines while maintaining quality work to illustrate your effectiveness under pressure.

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Full-time, hybrid
DATE POSTED
April 4, 2025

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