Manager, Strategic Account Management – International Seller Marketplace

As the Manager, Strategic Account Management – International Seller Marketplace at Walmart, your primary responsibilities will include managing a diverse portfolio of accounts, driving revenue growth through strategic seller programs, building and maintaining influential relationships, overseeing the onboarding of new sellers, and championing our e-commerce platform to prospective sellers. You'll work collaboratively with cross-functional teams to enhance the overall seller experience.

To qualify for the Manager, Strategic Account Management – International Seller Marketplace role at Walmart, you should have either a bachelor's degree in engineering, information technology, business, marketing, or a related field along with two years of experience in business management, marketing, omni-channel merchandising, or similar. Alternatively, four years of relevant experience will suffice. Preferred qualifications include a master's degree and experience leading cross-functional teams.

To succeed as the Manager, Strategic Account Management – International Seller Marketplace at Walmart, essential skills include strong organizational prowess, effective time management, and the ability to build trust quickly. Experience in selling eCommerce marketplaces or SaaS solutions and knowledge of cross-border e-commerce will also be beneficial. Additionally, fluency in Spanish or Mandarin can be a valuable asset.

As the Manager, Strategic Account Management – International Seller Marketplace at Walmart, you’ll find a supportive and dynamic work environment deeply rooted in values of diversity and community. Working within a collaborative team, you’ll play an important role in driving growth for our marketplace, which fosters opportunities for innovation and cross-functional teamwork.

Walmart provides a comprehensive benefits package for the Manager, Strategic Account Management – International Seller Marketplace role, including competitive pay, performance-based bonuses, and robust health benefits covering medical, vision, and dental care. Other benefits include a 401(k) plan, generous paid time off, short and long-term disability coverage, and educational programs aimed at personal development.

In your response, highlight your strategies for establishing trust and rapport with sellers. Mention the importance of listening to their needs, understanding their business model, and providing tailored solutions that drive mutual success.

Share a specific example where your strategic initiatives led to significant revenue growth. Focus on the actions you took, the challenges you faced, and the outcome that resulted from your efforts.

Discuss your relevant experience in eCommerce, emphasizing any specific roles you held, the projects you worked on, and how they contributed to your understanding of marketplace dynamics and seller needs.

Explain your time management strategies, such as prioritizing tasks based on urgency and importance, using tools for tracking progress, and regularly assessing your workload to ensure all accounts receive adequate attention.

Outline the circumstances of the challenge, the processes you implemented to address the issue, and how you communicated with the seller to reach a resolution. Emphasize the importance of clear communication and problem-solving skills.

Discuss how you use data analysis to inform your strategies and decisions. Provide examples of how data helped you identify growth opportunities or areas for improvement, leading to better outcomes for your accounts.

Describe how you effectively collaborate with various departments, such as marketing, logistics, and tech teams. Emphasize examples where teamwork led to improved results in account management or sales.

Talk about the steps you take during the onboarding process, including educating sellers on usage, ensuring they have the tools they need, and providing ongoing support to help them succeed on the platform.

Share the methods you use to stay current, including following industry news, participating in relevant networking events, or engaging with thought leaders. Discuss how this knowledge helps you in your role.

Express your enthusiasm for working with Walmart, focusing on its innovative approach to eCommerce and strong commitment to diversity and community. Highlight how your skills align with the goals of the Strategic Account Management team.