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(USA) Frontend Coach - job 1 of 7

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring diversity and inclusionawareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executingbusiness processes and practices Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $65,000.00-$80,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s
supervisory experience.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open
Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

1325 Denver Ave, Loveland, CO 80537-5120, United States of America
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Average salary estimate

$72500 / YEARLY (est.)
min
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$65000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Frontend Coach, Walmart

Are you an inspiring leader with a passion for developing teams? If so, come join Walmart as a Frontend Coach in Loveland, CO! In this role, you’ll lead and develop store associates while creating an exceptional customer experience. You'll be actively involved in teaching and training team members by observing their interactions and providing constructive feedback. Your day will include collaborating with associates on store operations as well as introducing and implementing business solutions. Your insight into customer service initiatives will ensure that every guest feels welcomed and valued. You'll also oversee financial performance with a focus on profit and loss, ensuring the store meets its sales goals. Mentoring and developing talent is key—you’ll support your team through recognition, diversity awareness, and growth opportunities. while making significant contributions to community outreach programs. With Walmart, you enjoy competitive pay, performance-based bonuses, and extensive benefits like medical coverage, PTO, and unique education opportunities through our Live Better U program. If you're ready to make a difference in the lives of both associates and customers, this Frontend Coach position is right for you!

Frequently Asked Questions (FAQs) for (USA) Frontend Coach Role at Walmart
What are the responsibilities of a Frontend Coach at Walmart?

As a Frontend Coach at Walmart, you'll lead store associates in delivering outstanding customer service by training and mentoring them closely. You'll oversee operational processes to boost efficiency, manage inventory flow, and help maximize profitability. Collaborating with your team, you’ll identify areas for improvement, implement corrective action plans, and embrace company initiatives to ensure a thriving store environment.

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What qualifications do I need to apply for the Frontend Coach position at Walmart?

To qualify for the Frontend Coach position at Walmart, candidates should have a minimum of two years of college or equivalent experience, including supervisory roles in retail. Preferred qualifications include a Bachelor of Science in Business Management, along with experience supervising direct reports. Bringing a passion for team development and exceptional customer service is essential regardless of your educational background.

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What benefits can I expect as a Frontend Coach at Walmart?

Walmart offers a comprehensive benefits package to Frontend Coaches, which includes health insurance, 401(k) retirement plans, and educational assistance through our Live Better U program. Additional perks include paid time off, performance bonuses, and various leaves such as parental and bereavement leave. This benefits package is designed to promote the well-being and growth of our associates.

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How does Walmart support the development of employees in the Frontend Coach role?

Walmart places a strong emphasis on employee development. As a Frontend Coach, you will not only mentor your team but also benefit from comprehensive training programs offered through Live Better U. This program covers areas from high school completion to bachelor’s degrees, ensuring you and your team have the education and skills necessary for growth within the company.

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What skills are essential for success as a Frontend Coach at Walmart?

Key skills for a Frontend Coach at Walmart include strong leadership qualities, effective communication abilities, and a solid understanding of retail operations. You should possess the capacity to motivate your team, resolve customer issues amicably, and drive financial performance. A passion for continuous improvement and adaptability in a fast-paced environment will also serve you well in this role.

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Common Interview Questions for (USA) Frontend Coach
How would you approach training a new team member as a Frontend Coach?

To effectively train a new team member, I would start with a comprehensive onboarding plan, introducing them to our store's operations and culture. I would encourage hands-on learning through observation and guided practice while providing continuous feedback to ensure they're comfortable and confident in their role.

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Can you give an example of how you've resolved a customer complaint?

In resolving a customer complaint, I would actively listen to the customer's concerns, empathize with their situation, and ensure they feel heard. Then, I would work to rectify the issue, whether it's issuing a refund, replacing a product, or providing a discount, always focusing on turning the situation into a positive experience.

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How do you handle performance issues with associates?

When dealing with performance issues, I believe in having open, honest conversations. I would discuss specific areas for improvement, set clear expectations, and create a supportive plan for development. Regular check-ins would ensure that we track progress and adjust the plan as needed.

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What strategies do you use to motivate your team?

I find that recognizing achievements and celebrating team milestones significantly boosts motivation. Additionally, I support personal development through opportunities for training and mentorship. Regular team meetings also help to build camaraderie and share new ideas for improvement.

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What do you see as the biggest challenge in the Frontend Coach role?

One of the biggest challenges in the Frontend Coach role is balancing customer service excellence with operational efficiency. It requires constant vigilance to ensure that customer needs are met while also driving sales and managing resources effectively.

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How would you implement a new business initiative within your team?

To implement a new business initiative, I would start by ensuring that my team understands the purpose and goals behind the change. I would encourage input from team members for insights and buy-in, then create a structured plan with clearly defined roles and timelines to support its rollout.

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Describe how you would ensure diversity and inclusivity within your team.

To promote diversity and inclusivity, I would focus on fostering an environment where each team member feels valued and empowered to share their perspectives. This could include using diverse recruitment strategies, promoting awareness through team-building activities, and ensuring that all associates feel heard in discussions.

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How do you measure success as a Frontend Coach?

Success as a Frontend Coach can be measured through several metrics: customer satisfaction ratings, sales performance, employee engagement levels, and retention rates. I would regularly review these indicators and adjust strategies to continually drive improvement.

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What is your approach to managing operational shifts during busy seasons?

During busy seasons, I prioritize preparing the team in advance by providing extra training and ensuring ample staffing. I focus on clear communication, effective delegation, and creating a plan that allows for increased efficiency without compromising customer service.

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How would you develop a coaching plan for an underperforming team member?

For an underperforming team member, I would create a personalized coaching plan outlining specific performance goals. This plan would include targeted training sessions, regular feedback meetings, and constructive support to help them build confidence and skill in their role.

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Full-time, on-site
DATE POSTED
March 29, 2025

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