The primary responsibilities of a Technical Support Specialist I at Washington University Medical Campus include providing daily desktop support for operating systems, software, and hardware issues. You'll be tasked with responding to assigned support tickets, prioritizing customer needs, and resolving problems or escalating them to higher-level technical teams when necessary. Acting as a liaison between customers and technical staff, you'll also participate in project facilitation related to system upgrades and integrations.

To apply for the Technical Support Specialist I position at Washington University Medical Campus, a high school diploma or equivalent certification is required, alongside two years of relevant experience in desktop support within an enterprise environment. While no specific certifications are mandatory, familiarity with common office technologies and excellent customer service skills will enhance your application.

The work environment for a Technical Support Specialist I at Washington University Medical Campus is typically an office setting conducive to collaborative support. You'll need to be adaptable, as the role may require you to assist in both on-campus and off-campus locations. Furthermore, the job may involve flexible hours, including being on call to address urgent support needs.

Yes, there is significant room for career advancement for a Technical Support Specialist I at Washington University Medical Campus. As you gain experience and technical knowledge, you may have opportunities to move into higher-level technical roles or specialized positions within the IT department, where you can further develop your skills and contribute to larger projects.

As a Technical Support Specialist I at Washington University Medical Campus, you can expect a comprehensive benefits package. This includes competitive health insurance, generous vacation time, access to wellness resources, and support for your educational pursuits, including tuition coverage for you and your family after a period of employment.

When answering this question, it's crucial to highlight specific experiences and challenges you've faced in desktop support roles. Discuss the types of operating systems, software, and hardware you've worked with, and mention how you successfully resolved issues. Be sure to convey your troubleshooting process and your approach to customer service.

Demonstrating your prioritization skills is key here. Share your method for assessing the urgency and impact of each ticket. For example, explain how you determine which issues affect multiple users versus a single individual, and discuss techniques you might use to manage time effectively in high-pressure situations.

In your response, emphasize your commitment to continuous learning. Share examples of how you keep abreast of industry trends, whether through online courses, professional groups, or technology forums. This shows your enthusiasm for the field and your proactive approach to professional development.

Showcase your interpersonal skills and patience in handling challenging situations. Explain your approach to de-escalating conflicts, actively listening to the customer's issues, and providing reassurance. Discuss the importance of empathy and maintaining professionalism, even when faced with frustration.

Here, share a specific instance that underscores your problem-solving abilities. Walk the interviewer through the issue, the steps you took to identify and fix the problem, and the outcome. Highlight your analytical thinking and persistence in resolving the issue.

List the relevant software and tools you have experience using, such as ticketing systems, remote desktop applications, or diagnostic tools. Reinforce your expertise by discussing how you leverage these tools to enhance efficiency in troubleshooting and support operations.

Highlight the importance of documentation in technical support. Explain how you maintain clear and concise records of issues, resolutions, and service requests. Discuss any methods or tools you use to ensure that information is easily accessible for future reference.

Express a positive attitude towards change by discussing your adaptability and willingness to learn. Share how you approach implementation of new technologies or processes, including your research, training efforts, and any involvement in helping co-workers adapt.

In your response, identify critical skills such as communication, technical troubleshooting, customer service, and attention to detail. Elaborate on why each skill is vital for success in this role and provide examples of how you exemplify these qualities in your work.

Demonstrate your knowledge about the organization and its mission. Discuss how your values align with WashU's goals, and express your enthusiasm for contributing to the university community through your technical expertise and commitment to service.