Golf Cart Attendant - job 1 of 2

As a Golf Cart Attendant at Westgate Resorts, your primary responsibilities include transporting guests around the resort in golf carts, assisting with luggage deliveries, and providing excellent customer service. You'll be the face of our resort, ensuring guests feel welcomed and informed about all available amenities and activities during their stay.

To be considered for the Golf Cart Attendant position at Westgate Resorts, candidates should have a valid driver's license and a clean driving record. Previous experience in customer service is a plus, as well as the ability to communicate effectively with guests. A friendly demeanor and a willingness to go above and beyond to enhance guest experiences are essential.

Golf Cart Attendants at Westgate Resorts enjoy a variety of benefits including comprehensive health coverage (medical, dental, and vision), paid time off, and access to our Daily Pay benefit, which allows you to receive your pay as you need it. Additional perks include discounts on hotels and resorts, a 401K plan with company match, and opportunities for professional development.

A typical day for a Golf Cart Attendant at Westgate Resorts involves greeting guests, efficiently transporting them to their destinations within the resort, and ensuring they have access to everything they need for a great experience. You will also collaborate with other hospitality team members to enhance overall guest satisfaction and maintain a welcoming atmosphere.

To apply for the Golf Cart Attendant position at Westgate Resorts, interested candidates can visit our careers page online where you can fill out an application and submit your resume. Make sure you highlight your relevant experience and customer service skills to stand out in the application process.

In answering this question, focus on specific aspects of customer service that you find rewarding, such as the joy of making someone's day better or solving problems. Mention experiences where you went the extra mile for guests.

Express your ability to remain calm and listen attentively to understand the guest's concerns. Talk about previous experiences in which you successfully resolved issues through empathy and effective communication.

Share a specific situation that demonstrates your commitment to service excellence. Discuss the actions you took and the positive impact it had on the guest's experience at the resort or establishment.

List skills such as excellent communication, a friendly demeanor, attention to detail, and a proactive attitude. Provide brief examples of how you have utilized these skills in past customer service roles.

Express your enthusiasm for the resort's reputation for exceptional hospitality and its commitment to guest experiences. Mention specific features or values of Westgate Resorts that resonate with you personally.

Discuss your organizational skills and how you assess urgency when managing multiple requests. Emphasize your ability to stay focused and efficient when tackling various responsibilities.

Explain that you would prioritize guest safety by immediately reporting any hazards to the appropriate team members and, if necessary, taking steps to warn guests until the issue is resolved.

Talk about setting personal goals and focusing on the positivity of each guest interaction as a way to stay motivated, alongside emphasizing the importance of teamwork and collaboration with colleagues.

Highlight your collaborative attitude and willingness to assist colleagues as needed, fostering morale through encouragement and positivity. Share a past experience of teamwork that led to success.

Be honest about your availability and willingness to work flexible hours, including weekends and holidays, and express your enthusiasm for accommodating the resort's schedule to ensure guest satisfaction.