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Banquet Server

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About Us

Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Serve our guests during banquet functions to ensure positive guest experience, efficient steps of service, with warmth and kindess in appreciation of their business.

Responsibilities

Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware.
Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
Replenish beverages as necessary, and check with guests for overall satisfaction.
Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.

Qualifications

Hotel experience preferred.
Can communicate well with guests.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player with or without reasonable accommodation.
Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and serviceware.
Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
Ability to remember, recite and promote the variety of menu items.
Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker with or without reasonable accommodation.
Ability to stand for long periods of time with or without reasonable accommodation.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Average salary estimate

$35000 / YEARLY (est.)

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$30000K

$40000K

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What You Should Know About Banquet Server, Westin

If you're looking to step into a vibrant role as a Banquet Server at The Westin Cleveland, then we want you on our team! Located in the heart of downtown Cleveland, our hotel offers a stunning environment featuring dynamic works from local artists and proximity to iconic attractions like the Rock and Roll Hall of Fame. As a Banquet Server, your main goal will be to provide exceptional service during our banquet functions, creating memorable experiences that will keep guests returning for more. Your day will involve setting up the banquet room just right, welcoming guests with a warm smile, and serving food and beverages to ensure everything flows smoothly. You’ll be the key to our guests’ experience, attending pre-event meetings to fully grasp their expectations and requirements. Teamwork is at the heart of our operations, so you’ll work closely with supervisors and colleagues to ensure every aspect of the event shines. We believe everyone has something unique to bring to the table, whether you have previous hotel experience or are simply enthusiastic about hospitality. Here at The Westin Cleveland, we’re not just filling a position—we’re looking for individuals passionate about outstanding service. Plus, we celebrate diversity and encourage candidates from all walks of life to apply, even if you don't meet every requirement. Join us, and let’s create unforgettable moments together!

Frequently Asked Questions (FAQs) for Banquet Server Role at Westin

What are the responsibilities of a Banquet Server at The Westin Cleveland?

As a Banquet Server at The Westin Cleveland, your key responsibilities include setting up the banquet room to specifications, attending pre-event meetings to understand guest expectations, and serving food and beverages with care. You'll also engage with guests, ensuring their satisfaction throughout their dining experience, and help reset the room post-event to prepare for future functions. This role requires a commitment to delivering outstanding service in every aspect.