Entry level Customer Support - Philadelphia, full-time, on-site - job 1 of 2

As an Entry Level Customer Support at Whizz, your role includes advising customers, assisting with onboarding, and managing customer accounts in our systems. You'll also be responsible for helping customers select bicycles and accessories, ensuring efficient store operations, and maintaining accurate sales documentation. Your contributions ensure that every customer interaction is positive and informative.

Qualifications for the Entry Level Customer Support position at Whizz include exceptional communication and multitasking skills, a proficiency in Microsoft Office and Google Sheets, and the ability to engage effectively with diverse personalities. A passion for customer service and flexibility in working hours are also essential for this dynamic role.

In the Entry Level Customer Support role at Whizz, you can expect a salary ranging from $17 to $20 per hour, depending on your skills and experience. Additionally, you’ll have the opportunity to earn performance-based quarterly bonuses, recognizing your commitment and contributions to our success.

Absolutely! At Whizz, we value your dedication and hard work. Employees in the Entry Level Customer Support position have the potential to advance into leadership roles, such as Team Lead, after just six months, based on performance and commitment to customer service excellence.

Whizz is committed to empowering our team members with the knowledge they need to succeed. New Entry Level Customer Support representatives will receive comprehensive training that covers product knowledge, customer service skills, and the use of specialized tools and systems. We're here to ensure you feel confident and prepared in your role.

When faced with a difficult customer, it's essential to remain calm and empathetic. Start by actively listening to their concerns and acknowledging their feelings. Then, provide solutions or options that suit their needs, demonstrating your commitment to enhancing their experience at Whizz.

The most important skill for an Entry Level Customer Support role is effective communication. Being able to clearly communicate product features, address customer inquiries, and build rapport with clients is vital to ensure customer satisfaction and loyalty.

In previous experiences, I always aimed to exceed customer expectations. For example, I once assisted a customer who was unsure about a product. After asking questions to understand their needs, I recommended a solution that perfectly matched their requirements, leading to a happy return customer.

In a busy customer service environment, I prioritize tasks by assessing urgency and impact. I focus on addressing immediate customer needs first, while also organizing time-sensitive administrative duties around those interactions to maintain workflow efficiency.

I am passionate about helping people and enjoy the fast-paced nature of customer support. Working at Whizz excites me because of your innovative solutions in transportation, and I believe I can make a positive impact on our customers' experiences.

I would simplify my explanations and use relatable examples to illustrate the product's benefits. Engaging the customer by asking questions can also help gauge their understanding, ensuring they feel comfortable and informed about making a purchase decision.

Whizz stands out due to its commitment to innovative transportation solutions and exceptional customer service. Your focus on empowering customers through knowledgeable support and quality products sets a high standard in the industry.

I am very comfortable with technology and possess skills in various software applications, including Microsoft Office and Google Sheets. I understand that utilizing tech tools effectively is crucial in modern customer support, and I am eager to learn Whizz's specific systems.

If I were unsure about a customer’s question, I would be honest and let them know I want to ensure they receive accurate information. I would either consult with a knowledgeable colleague or research the answer to provide the customer with the best support possible.

I view customer feedback as an opportunity for growth. I listen carefully to their comments, express appreciation for their input, and consider how I can use their suggestions to improve my service and contribute positively to the Whizz brand.