French-speaking Customer Service Specialist needed- New York, full-time

As a French-speaking Customer Service Specialist at Whizz, your responsibilities include advising customers about our products, helping them choose bicycles and accessories, managing onboarding, processing transactions, and maintaining client accounts using our specialized tools. You will also prepare related sales and inventory reports while ensuring a welcoming environment in the store.

To qualify for the Customer Service Specialist position at Whizz, you should possess outstanding verbal and written communication skills in both French and English. Additionally, proficiency in Microsoft Office and Google Sheets is required, along with excellent multitasking abilities and a flexible working schedule to accommodate shifts throughout the week.

Working as a Customer Service Specialist at Whizz comes with numerous benefits, including competitive pay ranging from $17 to $20 per hour, performance-based bonuses, paid time off, and a 401(k) retirement plan. We also support your career growth with training and development programs designed to empower you in your role.

Yes, at Whizz, there is substantial room for career advancement. As a dedicated Customer Service Specialist, you can step into a Team Lead role within just 6 months, reflecting our commitment to fostering talent and promoting from within.

Customer Service Specialists at Whizz can expect to work flexible 8-hour shifts throughout the week, including weekends. This flexibility accommodates our operational needs while allowing you to balance work and life seamlessly.

To answer this, focus on your passion for delivering excellent customer service and your interest in working for a leader in innovative transportation solutions. Highlight how Whizz's values align with your career goals.

When responding, emphasize your ability to remain calm and solution-oriented. Share examples of successfully resolving conflicts and maintaining a positive rapport while addressing customer concerns.

Use this opportunity to share a specific story showcasing your dedication to customer satisfaction. Highlight how your actions positively impacted the customer and how you felt about making a difference.

Discuss your exceptional communication skills in both French and English, your proficiency with technology, and your ability to build rapport with customers. Provide examples of how you have used these skills effectively in past roles.

Explain your strategies for prioritizing tasks and staying organized. Mention tools or methods you use to keep track of various responsibilities and ensure you meet deadlines.

Demonstrating familiarity with Whizz's innovative transportation solutions and its commitment to providing exceptional service can set you apart. Discuss any research you've done on their product offerings and company culture.

Talk about your approach to breaking down complex information into simpler terms, using relatable examples or visuals, and engaging the customer in a discussion to ensure understanding.

Emphasize how effective teamwork enhances communication, streamlines processes, and contributes to a positive workplace culture. Share examples where collaboration led to better customer outcomes.

Discuss qualities such as patience, empathy, and strong communication skills. Explain how these traits enable you to understand customer needs and provide effective solutions.

Be honest about your flexibility and willingness to work varied shifts, expressing your understanding of the importance of meeting customer needs and supporting team availability.