Job details

Solutions Support Engineer, US-EMEA (3rd shift)

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Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

SUMMARY

As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.

WHAT YOU'LL DO

Responsible for technical customer support experience within the Wiz product
Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
Identify cases that require escalation (either technically or strategically)
Create, maintain, and coordinate incident management requests to product or engineering
Design and implement solutions that scale the support offering through automation
Participate in on-call rotation for after-hours, holiday, and weekend support coverage
This is a 3rd shift position and the schedule is Saturday - Wednesday, 3am - 12pm ET

WHAT YOU'LL BRING

Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
Proficiency with command-line tools and Linux operating system environments
Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage
Familiar with security frameworks or tools
Excellent organizational and project management skills
Fast learner, natural curiosity, and love of technology

NICE TO HAVE

Experience with DevOps technologies
Familiar with REST APIs or GraphQL
Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
Understanding of relational databases

Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States.

Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

Average salary estimate

$90000 / YEARLY (est.)

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$100000K

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What You Should Know About Solutions Support Engineer, US-EMEA (3rd shift), Wiz, Inc.

If you're ready to make your mark in the world of cloud security, come join Wiz as a Solutions Support Engineer! We’re an innovative and fast-growing startup, revered for our commitment to helping businesses secure their cloud environments. At Wiz, we believe in the power of creativity and collaboration, and your technical prowess will shine as you provide exceptional support to our customers. In this exciting remote position, you’ll be troubleshooting various technical issues, diving deep into debugging, system administration, and even writing scripts to effectively resolve customer concerns. Imagine working with talented Wizards from over 13 countries, solving problems for clients, including over 45% of the Fortune 100, while protecting the vital infrastructure they rely on. Your role will be crucial in ensuring a stellar technical support experience and directly influencing our customers' satisfaction. Working from Saturday to Wednesday during the 3rd shift (3 am to 12 pm ET), you’ll thrive in a culture that values extraordinary talent and encourages big thinkers. Whether it’s identifying escalations, coordinating incident management, or designing scalable solutions, no two days will be the same. If you’re armed with a degree in Computer Science or a related field and have hands-on experience with cloud technologies, coding, and technical customer support, this role at Wiz is your gateway to a rewarding journey where you can contribute to a safer, more secure cloud future. Join us at Wiz, and let's innovate together!

Frequently Asked Questions (FAQs) for Solutions Support Engineer, US-EMEA (3rd shift) Role at Wiz, Inc.

What are the primary responsibilities of a Solutions Support Engineer at Wiz?

As a Solutions Support Engineer at Wiz, your primary responsibilities will include providing exceptional technical support, troubleshooting customer issues, collaborating with teams to find solutions, maintaining incident management, and designing automation solutions to enhance our support capabilities. Your role will be central to ensuring that customers have a seamless experience with our cloud security services.