Sales Tour Guide

As a Sales Tour Guide at Travel + Leisure Co., your key responsibilities will include conducting face-to-face presentations at our sales centers, establishing rapport with potential and current owners, and articulating the benefits of our travel programs. You'll utilize your active listening skills to address customer needs effectively, while supporting sales through positive engagement and effective communication. Your role will also include completing scheduled training sessions to stay informed about the latest industry trends and company offerings.

To qualify for the Sales Tour Guide position at Travel + Leisure Co., candidates must possess a high school diploma or equivalent. Furthermore, you will need to obtain a California Real Estate License within six months of hiring. We're looking for self-motivated professionals with excellent communication skills, a passion for teamwork, and the ability to perform in a fast-paced environment. Strong active listening skills and a track record of meeting production goals are also essential.

Compensation for a Sales Tour Guide at Travel + Leisure Co. starts at $16.50 per hour, but top performers have the potential to earn significantly more. The target annual compensation can reach up to $200,000 or more, depending on transaction payouts and monthly bonuses. The structure incentivizes high performance and is designed to reward those dedicate themselves to achieving sales targets while delivering exceptional customer service.

Travel + Leisure Co. is committed to your success, offering a comprehensive training program for newly hired Sales Tour Guides. This program is one of the most respected in the industry and covers essential sales techniques, product knowledge, and compliance standards. Moreover, ongoing training sessions are held at each location to ensure continual growth and adaptation to industry trends, enabling you to excel in your role.

Working as a Sales Tour Guide at Travel + Leisure Co. comes with a range of benefits that support your well-being and professional development. These include comprehensive health and welfare benefits, access to a 401k plan with employer match, and the opportunity for paid time off and parental leave, among others. We also offer unique perks such as a 'Wish Day' for volunteering, legal protection plans, and wellness programs to create a supportive work environment.

To effectively handle a skeptical customer, it’s important to actively listen to their concerns and address them with empathy. Acknowledge their feelings, and ask clarifying questions to understand their hesitations. Demonstrating knowledge about product benefits and providing testimonials or success stories can also help build trust and provide the reassurance they need to consider your offering seriously.

Building rapport starts with establishing commonality and finding shared interests with your customers. Use open body language, maintain eye contact, and show genuine interest in their experiences and vacation preferences. Sharing personal anecdotes or positive experiences related to travel can also create a connection, making potential clients feel more comfortable and valued during the sales presentation.

When discussing past experiences, be specific about the strategies you implemented to exceed sales targets. Describe the measurable results, such as percentage increases in sales or the number of new clients acquired. Highlight your proactive approach, whether through networking, personalized follow-ups, or targeted promotions that led to greater client engagement and successful closings.

Staying informed about industry trends involves regularly consuming relevant publications, attending conferences or webinars, and networking with peers. Creating a habit of sharing insights with team members not only keeps everyone aware but also fosters an environment of continuous learning and adaptation. You could also follow industry leaders on social platforms to get firsthand knowledge and tips.

To overcome objections effectively, first, listen carefully and acknowledge the customer's concerns without being defensive. Clarify the objection and ask open-ended questions to understand their viewpoint. Use positive language to reframe their concern into a benefit of the product, and provide evidence or examples that address their specific hesitation, reinforcing their willingness to proceed with your offering.

Experience in a team environment is crucial, especially in a collaborative sales setting like a Sales Tour Guide role. Share a specific situation where teamwork led to successful sales outcomes or enhanced customer interactions. Emphasize your ability to communicate clearly, support teammates, and celebrate collective achievements, showcasing that you not only contribute individually but also uplift the team as a whole.

Successful Sales Tour Guides possess excellent communication and interpersonal skills, allowing them to connect with clients effectively. They should also be self-motivated, disciplined, and adaptable to various customer personalities and objections. Additionally, being enthusiastic about travel and providing a positive and engaging experience is essential for instilling confidence and excitement in potential customers.

Handling stress effectively involves time management and employing self-care strategies. Discuss techniques you use to stay organized, like setting daily or weekly goals and taking breaks to recharge. Highlight how maintaining a positive mindset and focusing on team support can contribute to a motivating work environment, helping you stay energized to meet sales targets, even during busy periods.

Express your genuine enthusiasm for both the travel industry and the mission of Travel + Leisure Co. Highlight aspects of the company that resonate with you, such as their commitment to customer experience and teamwork. Mention how being part of a global organization that promotes memorable travels aligns with your values and career aspirations, making you eager to contribute positively.

Tailoring your presentation begins with understanding your audience. Discuss your approach to researching customer demographics, such as age, interests, and vacation preferences. Then explain how you adapt your communication style, product benefits, and examples to resonate with various groups, ensuring each potential customer feels the offering is relevant to their unique needs and aspirations.