Staff / Senior Staff Program Manager, Operations Scaling
Zoox is marching toward commercialization of our ride-hail service and we are laying the foundation to scale our fleet operations dramatically. We need a seasoned, highly capable, forward-thinking, and tenacious program manager to lead the strategic initiatives that will prepare our operations to run efficiently at scale while maintaining the quality of our rider experience. This high-impact role is tasked with solving our most complicated and most complex operational challenges and shaping the future of how our fleet operates.
As the Senior Staff / Staff Program Manager, Fleet Operations Scaling, you will set a bold vision for the future of operations, develop scalable strategies, and drive cross-functional programs that enable efficiency and reliability at scale. You will work closely with Product Management, Autonomy, Vehicle Engineering, Data Science, Operations, and other teams to define, develop, and execute solutions that bridge operational needs with technical capabilities.
This role requires big-picture vision and the ability to dive deep into the details to develop and implement solutions. You must have a strong program management background, outstanding execution skills, and a proven track record of leading complex initiatives from inception to completion. You should also be highly self-motivated, proactive, and capable of managing multiple high-priority projects in a fast-paced environment.
- Define and drive the strategic roadmap for scaling fleet operations, ensuring alignment across business, technical, and operational teams.
- Develop and execute high-impact programs that improve operational efficiency, reliability, and scalability.
- Bridge the gap between engineering and operations, ensuring that highly technical solutions meet the needs of a rapidly scaling fleet.
- Identify pain points, inefficiencies, and opportunities for improvement within fleet operations and develop long-term solutions.
- Collaborate with key stakeholders across engineering, operations, and leadership to define requirements, prioritize initiatives, and deliver results that drive improvements to our unit economics.
- Own end-to-end program execution, from concept and design through development, deployment, and continuous improvement.
- Develop KPIs and performance metrics to track progress and ensure the success of scaling initiatives.
- Lead change management efforts, ensuring smooth adoption of new processes and tools across the organization.
- Bachelor’s degree in Business Administration, Operations Management, Engineering or a related field.
- Minimum of 10 years of experience in program management, preferably in fleet operations, logistics, autonomous vehicles, airline operations, or other highly technical industries.
- Proven experience leading large, complex, and cross-functional programs that bridge operations and engineering.
- Strong ability to translate operational challenges into technical requirements and vice versa.
- Exceptional stakeholder management and communication skills, with the ability to influence across all levels of the organization.
- Demonstrated ability to develop and execute strategic roadmaps while also executing tactical program deliverables.
- Self-starter with a strong bias for action and the ability to thrive in an ambiguous, fast-paced environment.
- Deep understanding of operations, process improvement, and scaling best practices.
- Strong analytical and problem-solving skills
- MBA or Master's degree in a relevant discipline (Engineering, Operations Management, Operations Research, etc.)
- Management consulting or strategic consulting experience
- Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries
- PMP, PgMP, or similar project management certification
- Lean 6 Sigma green or black belt certification
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $179,000 to $262,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling and positioning within a level are determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting represents the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits, including paid time off (e.g., sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
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Join Zoox as a Staff / Senior Staff Program Manager, Operations Scaling, where you're not just filling a role—you're part of a pivotal journey towards the commercialization of our innovative ride-hail service! Based in vibrant Foster City, CA, you'll lead crucial strategic initiatives aimed at dramatically enhancing our fleet operations. This isn't just about managing; it's about pioneering the future of how we scale efficiently while ensuring every rider’s experience is top-notch. You'll tackle complex operational challenges head-on, developing scalable strategies that align with our high-energy, cross-functional teams, from Product Management to Data Science. Your expertise will help bridge the gap between engineering and operation, enabling outstanding solutions that drive operational success. If you’re a self-motivated visionary with a stellar track record in program management and a knack for turning big ideas into actionable results, this is your chance to make a meaningful impact. Let's work together to define and implement a roadmap that not only meets today's demands but also prepares us for tomorrow's expansive growth. At Zoox, every day brings an exciting new challenge and the opportunity to shape the future of mobility!
Zoox was founded to make personal transportation safer, cleaner, and more enjoyable—for everyone. To achieve that goal, the team created a whole new form of transportation. Zoox will provide mobility-as-a-service in dense urban environments.
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