Crawford & Company Careers, Benefits, Review

Crawford is committed to fostering a safe and inclusive environment where employees’ unique perspectives and experiences are heard and valued. We value diversity as it fosters innovation, collaboration and new ideas. As a company, Crawford has formalized its commitment to diversity with the establishment of the following initiatives.

The Office of Inclusion & Diversity — This office is responsible for designing and implementing programs to promote an inclusive culture and focus on achieving the company’s diversity goals. To place a spotlight on I&D initiatives, this office releases Office of Inclusion and Diversity statements and resources internally for employees via our intranet and internal communications channels.

Employee Resource Groups (ERGs) — With oversight from members of our executive leadership team, our ERGs provide support to key employee segments:

• RISE – This program promotes a global network of racially diverse and multi-ethnic employees by providing resources, access and opportunities which strengthen diversity and connectionn within Crawford and our local communities.
• ZEAL – “Zealous, Empowered, Authentic Leaders” is focused on promoting the professional growth and empowerment of women in the workplace.
• LEAD – The women’s “Leadership Exploration and Development” program is a high impact e-learning and networking experience, supporting women leaders to achieve their career goals.

Employee Advisory Council — This council aligns with our mission to foster a safe and inclusive working environment where employees can bring their authentic selves to work and offer unique experiences and perspectives.

Membership in the Business Insurance Diversity and Inclusion Institute — The organization is dedicated to promoting and advancing diversity and inclusion in every facet of the commercial insurance industry.

Unconscious bias awareness — We are committed to eliminating bias and enabling change within our workplace through a three-step approach to educate, empathize and engage. We have launched unconscious bias webinars for all managers and employees in the U.S. and U.K., as well as virtual training in Australia, and are planning for roll out in other regions.

I&D in our communities — To address our local geographies and communities, we have formed a Global Inclusion & Diversity Council by seeking nominations for representatives across our organization to ensure I&D efforts are instituted.

Based in Atlanta, GA

Crawford & Company® is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.

For over 80 years, Crawford has led the industry through a relentless focus on people and the innovative tools that empower them.  The Crawford Solution offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines, including:

• Loss Adjusting
• Third Party Administration 
• Managed Repaire
• Medical Management 
• On-Demand Services
• Catastrophe Response 

The Crawford family includes thousands of employees and contractors around the world. We operate through a set of global service lines and entities as outlined below.

Crawford Claims Solutions (CCS)
CCS is Crawford's longest-standing service line and the core of Crawford's claims-handling business. From traditional, distributed field adjusting services to catastrophe services to modern innovations leveraging drone technology and WeGoLook, Crawford CCS continues to disrupt the industry with services that expedite claims around the world.

Broadspire
Broadspire delivers many of Crawford's third party administration services, specializing in workers compensation, disability absence management, medical management services, accident & health, and liability. With facilities around the globe, Broadspire meets the needs of corporations, brokers, and insurers in over 15 countries.

Global Technical Services (GTS)
With the largest, most experienced team of strategic loss managers and technical adjusters in the world, Crawford GTS is the definitive solution for large and complex claims. Covering virtually every industry and every geographic region, Crawford GTS has more nominated senior technical adjusters than any other independent adjusting resource.

Contractor Connection
Contractor Connection is the insurance industry’s largest and most trusted provider of managed repair services. Its network of certified professional contractors allows clients in the U.S., Canada, the UK, Australia, and Germany to deliver industry-leading quality service to their customers. Contractor Connection also offers its services directly to consumers.

WeGoLook
WeGoLook combines technology with an on-demand workforce of over 40,000 Lookers to gather and validate information anytime, anywhere. As the first acquisition through Crawford’s strategic investing arm, Crawford Innovative Ventures, WeGoLook brings innovative new options to Crawford’s customers in the U.S. and the UK, with further expansion in the works.

At Crawford, "restore" is more than a word. It's an integral part of our mission, vision, and values. For more than 80 years, Crawford has served carriers, corporates and brokers to restore and enhance lives, businesses and communities. And our mission continues to this day, stronger than ever before. Restore motivates us to innovate. It drives us to challenge the status quo and pushes us to deliver world-class service with industry-leading expertise.  

OUR PURPOSE

To restore and enhance lives, businesses and communities

OUR VISION

To be the leading provider and most trusted source for expert assistance, serving those who insure and self-insure the risks of businesses and communities anywhere in the world

OUR VALUES

Our mission is embedded in our values—to RESTORE is part of everything we do.

R – Respect – We practice integrity and ethical behavior, embrace each individual’s unique talents,  honor diverse lives and work styles, and promote a spirit of cooperation

E – Empowerment – Employees are emboldened to advance the company mission, take ownership of their career progression, contribute ideas to meet industry challenges, and hold themselves and others accountable

S – Sustainability – A focus on corporate social responsibility, giving back and being good stewards in our communities

T – Training – An environment where employees are stimulated, knowledgeable, and satisfied

O – One Crawford – A global mindset that’s inclusive, mission-focused, customer focused and on the move

R – Recognition – An ecosystem of recognition and reward for our employees’ hard work

E – Entrepreneurial Spirit – A shared passion to succeed, outpace competitors and innovate

OUR CULTURE

Crawford & Company employees are innovative, engaged, and on the move. Combining a legacy of over 80 years with our global capabilities and industry-leading technology, our employees are immersed in existing industry best practices while always seeking ways to do business better, more efficiently, and creating more value for our clients.

We hail from more than 70 countries and speak dozens of languages reflecting the global audience we serve.  Though our reach is vast, we proudly operate as one Crawford: united in mission, vision and values. Every choice that we make as a company, from how we organize our business to how we recognize employee achievements, serves our greater mission of restoring and enhancing lives, businesses and communities.

Crawford employs the best and the brightest individuals in the niche markets we serve, specialists who possess unmatched experience in difficult situations and deliver top-notch customer solutions when our clients need us most.  Our culture is one that recognizes these individuals, while always putting our clients first.  At Crawford, employees are empowered to grow, emboldened to act and inspired to lead.

Crawford Sample Interview Process

Application Review: Once you submit your curricula vitae you’ll receive a “Thank You” email to confirm that it was received and is being reviewed by our awesome talent acquisition team.   We’ll keep you updated as we move through the hiring process, so be on the lookout for additional communications from us.

Initial Screen: The second step in our hiring process is a video interview. But don’t freak out! You’re far more to us than just a resume. We want to get to know you as a person, and video interviews paint a colorful picture of who you are what you want to accomplish. So just sit back, relax and tell us about yourself.

First Round: This step can vary depending on the role and location of the position for which you have applied.  At this point, the hiring manager has seen your video interview and decided they would like to move forward with your candidacy. The hiring manager will reach out to you in order to schedule a brief phone screen, or invite you to do a formal interview (in office or via Skype, depending on location). This is your chance to really shine! Tell us about your skills, experience and career aspirations. We want to know how you’ll help us advance our mission of restoring and enhancing lives, businesses and communities.

Offer Letter: At this point, you have really wowed us, and we want you on our team! Now for our favorite part of the process…the offer letter. When you accept the offer, you’ll receive a friendly flurry of emails telling you about the great benefits we have at Crawford. We’ll also send you a pre-employment checklist to help you track what is required during the onboarding process.

Helpful Hints: 

• Learn as much as you can about the organization, its leaders and the role you are applying for prior to your first interview.
• Be prepared, not rehearsed.
• Engage your interviewer.
• Ask a lot of questions. 
• BE YOURSELF!!!

Crawford & Company recognizes the importance of providing employees and clients with industry leading training. That's why we have a dedicated team of staff that research, develop, and deliver first-rate employee training programs.

Crawford Educational Services and KMC On DemandSM offer comprehensive training through a variety of innovative training methods. 

In addition to the same comprehensive training we offer clients, Crawford employees may receive special job-related training, reimbursement for relevant college courses, and continuing education to support the maintenance and renewal of professional certification.

From comprehensive online courses to professional designations, Crawford supports and invests in the success of its employees and encourages them to reach their full potential. Visit our Crawford Educational Services page for complete details on our industry-leading training services.

Quick Facts about our Training Program

-133,000 online courses completed to date 

-893 average continuing education credits submitted for clients each year 

-Over 300 hours of continuing education offered 

-47 States are approved with CE courses 

What Seperates Our Program 

-We hold industry-leading experience, have fined tuned our training experince through decades of experience 

- Our programs are molded to train all the distinct experience levels of our employees, new and old alike

- A tried and true teaching platform that all our internal staff practices