InTouch CU Careers, Benefits, Review

About ITCU

Welcome to InTouch Credit Union!

InTouch Credit Union has proudly served our members since our charter in 1974, originally serving Electronic Data Systems (EDS) employees in the Dallas area. Today our not-for-profit community financial institution has grown to include branches in three states, including our corporate headquarters in Plano, Texas. ITCU now serves approximately 92,000 members across the U.S. as well as more than 20 countries around the world with assets of more than $1 billion. Please review our eligibility requirements if you’d like to join our Membership of One and become a fellow equal member-owner. 

The ITCU Way

 

Our Goal and Ambition

Our brand promise says we strive to “enhance members' lives by delivering secure and reliable access to money management systems, financial education tools, and products and services designed to produce financial stability and choices." We are dedicated to working for you and your financial well-being!

A few minutes of your time to open an account will provide a lifetime of benefits to you, your family and business. By joining InTouch Credit Union, you’ll be part-owner of a financial cooperative whose members span the globe! Once Credit Union membership is established, members will receive a lifetime of quality financial services in an efficient, professional and convenient manner regardless of where they live or work. 

The Perks of Being an InTouch Professional

 

Your InTouch Credit Union career gives you access to a lot of outstanding benefits (many available on day-one of your hiring!), as well as the opportunity to work with a team of professionals working for the financial well-being of our growing membership.

 

...but you'll also be able to enjoy:

• Insurance coverage that starts day one of your employment!
  • You'll have the opportunity to enjoy comprehensive coverage (medical, dental, vision) when you begin your InTouch Credit Union career!
• Vacation and sick time days!
  • Both draw on their own bank of days, so you don't have to use your vacation time to call in sick as with some jobs!
  • We also have a voluntary "sick bank" where you can donate some unused sick time to alleviate the hardship caused if a catastrophic illness or injury forces an employee to exhaust all of their sick time earned.
• An employee-specific career plan that will chart your professional development!
  • At InTouch Credit Union, you will not have a job; you will have a career with opportunity for growth!
• Employee referral bonuses at $1,000 apiece for each referred candidate we hire!
• Discounts on InTouch Credit Union loans, products and services!
  • Employees can also enjoy a $500 line of credit with 0% interest*!
• A day off during the month your birthday falls in!
• Four days off during the year to volunteer at a charity or organization of your choice!
• Tuition reimbursement if you're in school!

Be sure to ask about these perks - our hiring team would love to tell you about them!

(*0% interest applies while employed at InTouch Credit Union.)

Haven't we Seen you Somewhere Before?

 

Maybe so! The InTouch team volunteers through a number of charity organizations, partners with local sports affiliates, visits classrooms for kids of all ages, and attends many other events around our branches. We're always looking to our employees for new volunteer opportunities, and we would love to hear from you if you have an organization or charity that you have a passion for!

Any Advice when Interviewing?

Before you Interview

• Come in with a little knowledge about us. Depending on what you're interviewing for, it would help to be somewhat familiar with our checking account selection. Or loans. Or anything else along those lines. You don't need to memorize our entire products and services catalog, but having a little background knowledge is always helpful.
• Ask yourself "Are banks and credit unions the same thing?" If you answered "yes," read up on the various differences between banks and credit unions - you'll find while both do a similar function (providing financial assistance), there are plenty of differences beyond just banks having "customers" and credit unions having "members."
• Always "Dress for Success." If you're coming in for an in-person interview, put your best foot forward... but not if you're wearing sandals.

During your Interview

• Do you know the STAR method? Situation, Task, Action, Results. If you can tell us about a situation that involved you, a task you accomplished, an action you had to take and the results of your decision, those are all awesome details to let us know!
• Be prepared for a "Sales Presentation" - Pick a product or service of your choice, and describe the benefits and features, as if the product or service was needed by a member.
• Stay calm, but stay focused. It's an interview, yes, but it's also a chance to be upbeat and enthusiastic about this opportunity! If you're focused, confident and paying attention, those are all great starts.

After your Interview

• Before the interview is over, ask any questions you might have - be engaged, be interested and be curious about what it is that makes InTouch Credit Union who we are.
• Also, don't forget to inquire about the hiring process and the potential "next steps." You may be hearing from us sooner than you thought!
• When all is said and done, send a follow-up email after the interview, thanking your contact for their time and consideration. A little thanks can sometimes go a long way!
• But most importantly, be yourself! Whether over-the-phone or in-person, we want to get to know you!