Job details

1Call Customer Care Representative

1Call Customer Care Representative

314079

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in
environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
preserves.

Responsibilities:

Provide concierge-type service to facilitate customer support for general questions on parts and

accessories order status, account activity, warranty information, and technical service.

Answer a high volume of calls from customers and end users to provide timely and accurate information

to incoming customer questions and product knowledge requests.

Partner with the Customer Service team to meet and exceed customer’s service expectations.
Provide timely feedback to the company regarding service failures or customer concerns.
Maintain account information in CRM system including logging all calls.
Assume responsibility and accountability for assignments and tasks.
Convey information to customers using professional telephone and effective business writing skills with

an excellent grasp of grammar.

Exhibit solid interpersonal skills and maintain composure when faced with difficult situations and

personalities.

Contribute to team goals and perform other duties as required.

Qualifications:

Education: High School Diploma Required, Associates degree preferred
Years of Experience: ClerOff2: 0-2 years of experience required; ClerOff3: 2 or more years relevant experience

required

Proficient in Microsoft Office Suite and Salesforce
Demonstrated ability to learn new systems quickly

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Recruiting Company Textron Specialized Vehicles

Primary Location US-Minnesota-Thief River Falls

Job Field Product Support

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Job Posting 06/14/2023, 4:14:43 PM

Relocation Available

Worksite Onsite

By Textron

Textron Inc. (NYSE: TXT) is one of the world’s best known multi-industry companies, recognized for its powerful brands such as Bell, Cessna, Beechcraft, E-Z-GO, Jacobsen and many more. We leverage our global network of aircraft, defense, industria...

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FUNDING

Other

INDUSTRY

Aerospace & Defense

TEAM SIZE

10000+

LOCATION

Hybrid, based in Providence, RI

DATE POSTED