Sr. CX Communications Specialist

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

Here at 1Password we are deeply committed to customer privacy and security. The Customer Experience Operations & Project Management Office are passionate about their role in that mission and the ideal candidate for this role will share our excitement in privacy, security, customer experience, operations and all things project management.

We’re looking for a Sr. Communications Specialist who has extensive experience operating within an organization that is rapidly growing, and establishing industry best practices. Reporting to the Sr. Manager, CX Operations, you will foster a clear and strategic communications strategy within the department & organization. In this role you’ll help us: develop and implement inter-department and cross departmental communication strategies that maximize understanding, adoption and minimize knowledge gaps while supporting the Operations and PMO teams.

This is a Remote opportunity within Canada and the US.

• 5+ years of experience in a communications role focusing on internal communications or equivalent with a preference for experience in a customer service or technology environment.
• Experience with implementing a strategy using solid communications, change management & project management principles
• Strong interpersonal, communications, writing and editing skills; ability to write for a variety of audiences across multiple communication channels
• Demonstrated ability to present complex insights in a clear, understandable, and compelling manner to a variety of stakeholders.
• Detail-oriented with strong organization, project, and time management skills
• Proven ability to learn new technology and platforms quickly
• Strong knowledge of Project Management Tools and Project Management Systems
• Preferred: strong knowledge of Monday.com and Google Suite of Products

• Partner with management to plan, develop, and evaluate communication strategies that align with the strategic direction and goals of the Customer Experience department.
• Create a comprehensive communications roadmap for internal messaging, ensuring consistency across various platforms and departments including online memos, publications, and announcements.
• Develop high-quality communications materials and maintain content consistency through templates and tools across multiple channels.
• Translate complex Customer Experience concepts into clear, engaging, and easily understandable communications.
• Regularly update internal intranet sites with communications for historical referencing, fostering cross-functional collaboration for communication updates.
• Monitor and assess the effectiveness of communication strategies, making adjustments for continuous improvement.
• Support Customer Experience Operations and Project Management Office staff in integrating communication strategies into project plans.
• Act as the key advisor and writer for all Customer Experience communications, enhancing team communication skills.
• Lead communication efforts for CX related meetings and events, supporting the planning and execution to ensure cohesive messaging.

• Communication Management Professional (CMP®)
• Strategic Communication Management Professional (SCMP®)
• PMP or CAPM project management certification, or equivalent

USA-based roles only: The Annual base salary for this role is between $94,000 USD and $128,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The Annual base salary for this role is between $94,000 CAD and $128,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top-up programs

> 👟 Wellness spending account

> 🏝 Generous PTO policy 

> 💖 Company-wide wellness days off scheduled throughout the year 

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

 Growth and future 

> 📈 Employee stock option program for all full-time employees 

> 💸 Retirement matching program

> 💡 Training budget, 1Password University access, and learning sessions 

> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community

> 🤝 Paid volunteer days 

> 🌎 Employee-led DEIB programs and ERGs and ECGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this your Talent Partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are being considered for a role at AgileBits, Inc. (dba 1Password, 1Password, we, us, or our), your information is stored in Lever, in accordance with Lever's Service Privacy Notice. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background.

Candidates may also optionally choose to self-identify their race/ethnicity, gender identity, sexual orientation, age, and disability. These answers will help us evaluate our diversity and belonging efforts. You do not have to answer these questions—your answers will not be linked to your name or job application, will not be visible to the hiring manager reviewing your application, and will in no way affect your job application. If you have any questions about the collection or use of this information, please contact [dpo@1password.com].

When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how we use or process your information, or if you would like to ask to access, correct, or delete your information, please contact our privacy team at [dpo@1password.com] or through 1Password Support.